Senior Customer Success Manager – Health Plans, Digital Health

🕒 il y a 1 mois

🗽 New York – Distant

🗽 New York – Remote

💵 $110 000 - $130 000 / an

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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H1

Site WebLinkedInTous les Emplois

201 - 500 employés

⚕️ Assurance santé

🤖 Intelligence artificielle

🧬 Biotechnologie

Healthcare Insurance • Artificial Intelligence • Biotechnology

H1 est une entreprise mondiale d'intelligence en santé qui connecte les sciences de la vie, les payeurs, les prestataires et les patients aux analyses de données alimentées par l'IA et à des recherches révolutionnaires pour faire progresser la médecine. Elle fournit des solutions d'entreprise telles que HCP Universe, Trial Landscape et Precise, aidant les professionnels de la santé à accéder à des données précises et complètes pour les essais cliniques, la recherche scientifique et les affaires médicales. H1 soutient les missions médicales et le travail humanitaire grâce à H1 Connect et renforce la diversité et l'inclusion dans les essais cliniques en fournissant des insights pour améliorer la diversité des patients et la performance des sites. L'entreprise joue un rôle clé dans l'accès à l'information sur la santé et à la médecine basée sur les preuves à l'échelle mondiale.

Description

• Serve as the primary strategic point of contact for assigned enterprise and strategic accounts, ensuring alignment on objectives, outcomes, and long-term success. • Build strong relationships with senior and executive-level stakeholders, positioning H1 as a critical partner in achieving their organizational goals. • Own and drive account strategy, including implementation and adoption plans, success metrics, renewal readiness, and expansion opportunities. • Lead regular executive business reviews, clearly articulating performance against KPIs, ROI, and strategic impact. • Proactively identify risks and opportunities across your portfolio, taking early action to mitigate churn and drive growth. • Navigate and manage multiple complex initiatives across various business units within client organizations. • Design and deliver tailored enablement and training sessions that align H1’s capabilities with client use cases and workflows. • Take a 'teach-to-fish' approach, empowering customers with scalable, self-service capabilities while providing hands-on guidance when needed. • Analyze usage data, performance metrics, and customer feedback to identify trends, gaps, and optimization opportunities. • Strategically lead and de-escalate critical client situations, partnering with internal stakeholders to drive timely resolution. • Serve as the voice of the customer internally, providing structured feedback to product, engineering, and leadership teams to inform roadmap and prioritization. • Collaborate cross-functionally with Product, Engineering, Sales, and Support to ensure a seamless customer experience across the full lifecycle. • Consistently drive improvements in MAUs, NPS, CSAT, retention, and ARR across your book of business.

🎯 Exigences

• 5+ years of experience in Customer Success, Account Management, or Client Services within an Enterprise or Strategic B2B SaaS environment. • Demonstrated experience owning complex, high-ARR accounts with senior stakeholder engagement. • Strong project management experience across multi-threaded, high-priority initiatives. • Experience working in or with Life Sciences organizations strongly preferred; Medical Affairs or Clinical experience is a plus. • Proven ability to manage renewals, mitigate risk, and identify expansion opportunities.

🏖️ Avantages

• Full suite of health insurance options, in addition to generous paid time off • Pre-planned company-wide wellness holidays • Retirement options • Health & charitable donation stipends • Impactful Business Resource Groups • Flexible work hours & the opportunity to work from anywhere