Director – Technical Implementations

Emploi pas sur LinkedIn

🕒 il y a 7 jours

🐊 Florida – Distant

🐊 Florida – Remote

⏰ Temps Plein

🔴 Expert

👔 Directeur

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Hard Rock Digital

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2020

🎲 Jeux d'argent

🎮 Jeux vidéo

💰 €85 000 000 GROWTH EQUITY NON VC en 2023-03

Gambling • Gaming

Hard Rock Digital est la branche dédiée au gaming interactif et aux paris sportifs de Hard Rock International et de la tribu Seminole de Floride. Elle conçoit et exploite le sportsbook Hard Rock Bet ainsi que le casino en ligne (disponibles sur application mobile et ordinateur) et les applications de social gaming Hard Rock Games, en proposant des expériences de paris sportifs, de casino en ligne (machines à sous, jeux de table, live casino) et de casual/social gaming associées à la marque de divertissement Hard Rock. Hard Rock Digital est la plateforme exclusive de Hard Rock International et de Seminole Gaming pour le gaming interactif et les paris sportifs à l’échelle mondiale.

Description

• Define and maintain the multi-year technology strategy and roadmap for Customer Operations platforms • Own architecture governance across Salesforce, AI and automation capabilities, integrations, workflow tools, and vendor platforms • Recommend whether to build, buy, configure, consolidate, or retire technology • Partner with Product, Engineering, Data, Security, Privacy, and Compliance • Translate business priorities into technical roadmaps with scope, ownership, milestones, dependencies, and capacity assumptions • Establish practices for technical discovery, solution design, estimation, change control, release readiness, and post-launch measurement • Own monitoring, alerting, release governance, incident response, on-call coverage, and vendor escalation • Define and track platform-health measures covering reliability, performance, change quality, and operational risk • Lead technology-vendor engagements, including delivery quality, staffing, budget, contractual commitments, and escalations • Lead, coach, and develop a multidisciplinary team across development, quality engineering, and platform operations • Build workforce and sourcing strategy across employees, contractors, and strategic partners • Partner with operational and business leaders to turn needs into technology outcomes • Connect technology investments to customer experience, efficiency, risk reduction, reliability, and return on investment • Establish the operating model, platform inventory, future-state architecture, monitoring, release, incident, escalation, measurement, and succession practices during the first 12–18 months

🎯 Exigences

• Significant experience leading technology platforms, architecture, engineering delivery, or enterprise applications in a complex digital environment • Demonstrated people leadership, including building teams, developing technical leaders, and creating effective operating structures • Experience owning business-critical production platforms and establishing strong observability, release, incident, and problem-management practices • Track record of turning business priorities into practical technical strategies, roadmaps, and delivery plans • Strong architecture judgment across applications, integrations, data flows, vendor platforms, and build-versus-buy decisions • Experience managing technology vendors, services engagements, budgets, and delivery commitments • Executive-level communication skills and ability to make complex technology decisions understandable to nontechnical partners • Bachelor's degree in Computer Science, Engineering, Information Systems, or related field, or equivalent professional experience • Salesforce platform leadership at enterprise scale preferred • Experience with AI, automation, or intelligent-workflow technology preferred • Experience with customer service, contact center, payments, identity, fraud, risk, or compliance platforms preferred • Experience in iGaming, online sportsbook, casino, or another regulated digital industry preferred • Experience leading a mixed workforce of employees, contractors, and strategic partners through organizational or platform transformation preferred

🏖️ Avantages

• Competitive pay and benefits • Flexible vacation allowance • A hybrid / remote working environment • Startup culture backed by a secure, global brand • Diverse and inclusive work environment • Equal opportunity employer

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