Auction Support Specialist

Emploi pas sur LinkedIn

🕒 il y a 19 jours

🏄 California, Colorado, +14 états de plus – Distant

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $59 000 - $66 300 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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Hearst Health

Site WebLinkedInTous les Emplois

1001 - 5000 employés

⚕️ Assurance santé

☁️ SaaS

🏢 Entreprise

Healthcare Insurance • SaaS • Enterprise

Hearst Health est une division de Hearst Communications qui se concentre sur l'accompagnement des moments cruciaux des soins de santé en fournissant des informations essentielles à toutes les personnes impliquées dans le parcours de santé d'un individu. Elle propose des lignes directrices cliniques basées sur des preuves et des solutions de gestion des effectifs de santé à travers ses différentes filiales, notamment FDB (First Databank), Zynx Health, MCG, Homecare Homebase, MHK et QGenda. Hearst Health vise à améliorer la qualité et l'efficacité des soins en utilisant une technologie évolutive pour offrir un soutien à la décision clinique et des solutions de gestion des effectifs, impactant la majorité des personnes aux États-Unis. Sa mission est soutenue par des leaders éminents des secteurs de la santé et de la technologie chez Hearst Health.

Description

• Serve as the primary point of contact for sellers throughout their live auction experience, delivering exceptional customer service from auction launch through completion. • Monitor live auction activity, including comments and seller communications, and respond promptly to inquiries, requests, and issues. • Escalate complex concerns to appropriate internal stakeholders while maintaining clear communication with sellers. • Manage updates, revisions, and corrections to active auction listings to ensure accuracy and a high-quality user experience. • Support sellers whose listings are preparing to go live by providing guidance, answering questions, and sharing status updates. • Maintain accurate records of auction activity, seller communications, monitored listings, and any changes made throughout the auction process. • Collaborate with teammates by assisting with queue management and operational support as business needs require. • Contribute to special projects and additional responsibilities that support the continued growth and success of Bring a Trailer.

🎯 Exigences

• 2+ years of experience in customer service, customer support, account coordination, community management, or a related customer-facing role. • Excellent communication and interpersonal skills with the ability to build trust and establish positive relationships with a diverse customer base. • Strong empathy and active listening skills, paired with a genuine desire to help others succeed. • Proven ability to manage multiple priorities, stakeholders, and deadlines in a fast-paced environment. • Exceptional organizational and time-management skills with the ability to work independently and efficiently. • Sound judgment and professionalism when handling sensitive or confidential information. • Solutions-oriented mindset with strong problem-solving and conflict-resolution abilities. • High levels of integrity, accountability, adaptability, and collaboration. • Interest in and familiarity with enthusiast, collector, or classic vehicles is highly preferred. • Ability to work a weekend schedule (Sun–Wed or Wed–Sun) as required for the role.

🏖️ Avantages

• Work with the Best: Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries. • Grow Your Skills: Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events. • Work-Life Harmony: Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities. • Foster Connection & Belonging: Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered. • Wellness First: Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1. • Plan for Your Financial Future: Enjoy competitive financial perks, including a 401(k) plan with a generous company match.