Vice President of Marketing

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Help Scout

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2011

☁️ SaaS

SaaS • Customer Support

Help Scout est une plateforme de support client qui offre une gamme d'outils pour autonomiser les équipes et améliorer l'expérience client. La plateforme inclut des fonctionnalités telles qu'une boîte de réception partagée, un chat en direct, une base de connaissances en libre-service et une messagerie proactive pour aider les équipes à offrir un support personnalisé et efficace. Help Scout met l'accent sur l'importance de la touche personnelle dans le service client, en intégrant des outils d'IA de manière à soutenir, plutôt que de laisser l'IA dominer l'expérience client. Elle s'adresse à une variété d'industries avec une priorité sur le maintien d'un support exceptionnel qui privilégie à la fois l'équipe et le client.

Description

• Own the marketing revenue number and KPIs, including the engine that drives revenue • Lead Brand & Content, Performance Marketing, and Product Marketing teams • Set a unified marketing strategy while enabling each function to execute • Drive Help Scout’s strategic narrative, ICP, upmarket growth, AI-native positioning, and targeting strategy • Lead marketing across the full customer journey, from first touch through customer expansion • Apply AI to improve team operations, product launches, and marketing effectiveness • Use data to guide decisions, challenge assumptions, and adjust strategy • Establish planning, prioritization, and execution rhythms for marketing teams • Collaborate with Product, Sales, and RevOps on go-to-market strategy • Own marketing systems, automation, and emerging AI tools to drive efficiency and scale • Report to Andrea Kayal, Chief Revenue Officer

🎯 Exigences

• Experience serving as a marketing leader or Head of Growth at a B2B SaaS company with $30M–$150M ARR • Experience being accountable for revenue-adjacent outcomes and metrics • Experience leading marketing organizations through a narrative or repositioning shift • Genuine point of view on how AI is changing marketing and team operations • Experience navigating pricing changes, growth plateaus, or shifts from brand-led growth to disciplined execution • High standards and ability to elevate team performance • Clear and empathetic communication in a remote setting • Ability to ship, measure, and adjust while balancing performance goals and long-term vision • US-based location requirement for this role • Must already be authorized to work from the home country; Help Scout does not sponsor visas

🏖️ Avantages

• Competitive salary and an internal, transparent salary formula based on market data • Flexible time off – you choose the holidays and vacations that make sense for you • 12 weeks of fully paid parental leave for all new parents, including adoption and foster care • A home office stipend to help you get set up and productive • A co-working stipend up to $300 a month if you choose to work out of your house • A yearly professional development stipend of $1,800 to help you grow in your craft • Top tier health insurance for you and your dependents if you’re in the U.S. or Canada • Equity