Customer Success Manager

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Heritage Environmental Services

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🤝 B2B

🚗 Transport

⚡ Énergie

B2B • Transport • Energy

Heritage Environmental Services est une entreprise de services environnementaux industriels qui gère les déchets dangereux et non dangereux par le biais du transport, du traitement et de l'élimination tout en mettant l'accent sur la réutilisation, le recyclage et la durabilité. Elle propose des services sur le terrain et sur site, notamment le nettoyage industriel, la réhabilitation, l'emballage de laboratoire et la consolidation des déchets, l'identification technique des produits chimiques dangereux, l'intervention d'urgence et l'élimination des explosifs/démilitarisation, ainsi que des formations de conformité pour aider les clients industriels et institutionnels à répondre aux exigences réglementaires et à restaurer rapidement et en toute sécurité leurs opérations.

Description

• Responsible for support, expansion, retention, and administration of an assigned key account • Manage quality and consistency of service delivery within the key account • Prioritizes health and safety by adhering to policies and maintaining safe practices • Primary internal and external contact for assigned key account • Acts as intermediary between Arcwood’s internal support teams and the key account • Ensures all customer inquiries are managed timely and accurately • Participates in key account conference calls • Supports Corporate Account Manager with communications • Manages events and project inquiries from key account contacts • Assists field Sales team in service and pricing issues • Serves as primary champion for service delivery • Manages Conditional Pricing Approval program for key account • Stays aware of key customer personnel changes • Engages other departments to develop pricing and proposals • Ensures compliance with receivables and billing for key account • Increases sales revenue by identifying potential new account sites • Keeps Sales leadership informed of service trends

🎯 Exigences

• Bachelor's degree (required), with a focus in sales, business, marketing or science (preferred) • 3+ years of proven industry related sales experience (required) • In lieu of degree, 7+ years of proven industry related sales experience (required)

🏖️ Avantages

• Health insurance covers all preventative medicine, including physicals and eye exams • Contributes to HSA account for health priorities • Countless internal training and education opportunities • Covers outside courses/training relevant to career • Generous tuition reimbursement program • 401K match • Competitive bonus program • Eligible for referral and retention bonuses as well