Contact Center Representative

🕒 il y a 11 jours

🌵 Arizona, Nevada, +2 états de plus – Distant

🌵 Arizona – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🏰 Missouri – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

📞 Téléconseiller

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

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Inizio Engage

Site WebLinkedInTous les Emplois

5001 - 10000 employés

⚕️ Assurance santé

☁️ SaaS

Healthcare Insurance • SaaS

Description non fournie.

Description

• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines. • Accurately collect information required by individual programs and correctly capture in specific program databases. • Exhibit effective communication and tele-management skills. • Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed. • Possess effective organizational skills, including working with multiple projects simultaneously. • Adhere to all company policies and Standard Operating Procedures. • Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed. • Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

🎯 Exigences

• High School Diploma, or equivalent work-related experience required. • Excellent verbal, written and listening communication skills. • Competency with a computer keyboard and mouse. • Pleasant telephone manner. • Must have stable, reliable, high speed home internet. • Must have a designated separate home office space that is quiet and away from distractions.

🏖️ Avantages

• Competitive compensation • Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions • Employee discounts & exclusive promotions • Recognition programs, contests, and company-wide awards • Exceptional, collaborative culture • Best Places to Work in BioPharma (2022, 2023, & 2025) • Certified Great Place to Work (2022, 2023, 2026)