Head of Professional Services

Emploi pas sur LinkedIn

🕒 il y a 25 jours

🇩🇪 Allemagne – Télétravail

⏰ Temps Plein

🔴 Expert

👻 Score fantôme 30%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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instellix

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2016

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

instellix est un fournisseur de plateformes de monétisation et de facturation de niveau entreprise, qui aide les entreprises à lancer, gérer et développer des modèles économiques numériques. La société propose un logiciel SaaS pour la gestion des abonnements, la tarification à l'usage et hybride, l'automatisation de la facturation, la gestion des paiements, la comptabilité & les taxes, et les rapports & analyses, avec des API et des intégrations pour un déploiement rapide dans les infrastructures informatiques existantes. Instellix cible les clients B2B — y compris les fabricants, la mobilité, l'IoT et les fournisseurs SaaS — et met l'accent sur la conformité, la sécurité (ISO 27001) et le support global en matière de taxes/facturation pour permettre des modèles de revenus complexes et multi-parties sur différents marchés.

Description

• Responsibility for the Professional Services business and leadership of a nine-person team spanning Consulting, Solution Architecture, and Project Management • Further development of the delivery model and scaling of implementations • Development of methodologies, templates, accelerators, and self-service approaches • Responsibility for implementation and rollout projects, including schedule, budget, and quality targets • Management of three- to nine-month implementations and multi-year rollout programs for enterprise customers • Leadership, coaching, and development of the Professional Services team • Expansion of the nine-person Consulting team and responsibility for recruiting, onboarding, and team structure in collaboration with People & Culture • Operational support for critical projects, complex customer requirements, and escalations • Management of enterprise and corporate customers within complex stakeholder environments • Conflict and escalation management • Further development of a Customer Success model for existing customers and making usage growth and risks visible • Collaboration with Sales to identify opportunities within existing customer relationships • Further development of the enablement model for OEM and implementation partners, including methodology, training, certification, and support interfaces • Responsibility for quality, customer satisfaction, utilization, project margin, and other delivery KPIs • Direct reporting to the executive team • Close collaboration with Product, Engineering, Sales, and Customer Success

🎯 Exigences

• Several years of experience in a leadership role in Consulting, Professional Services, Delivery, or Customer Success, ideally at a B2B software or SaaS company • Experience building or significantly developing a Consulting or Professional Services team • Experience with enterprise and corporate customers, as well as complex, integration-intensive implementations and multi-year rollout programs • Proven success in standardizing delivery through templates, automation, self-service, or partner enablement • Strong understanding of commercial relationships and delivery metrics such as project margin, utilization, and Net Revenue Retention • Ability to lead employees, provide direction and feedback, and support professional and personal development • Strong hands-on mentality and willingness to work both strategically and operationally • Experience in conflict management and a confident, solution-oriented approach in challenging situations • Confident communication skills, from operational project teams to the executive leadership of a corporate group • Ability to explain complex technical or business concepts clearly • Structured, pragmatic, and solution-oriented approach to work • Fluent German and English skills • Preferred: Experience with billing, ERP, payment, or order-to-cash systems • Preferred: Proven success in enabling OEM or implementation partners • Preferred: Strong technical understanding and experience with APIs, system integrations, and data models • Application documents: CV/resume, relevant certificates and references, and cover letter; please state your availability and salary expectations

🏖️ Avantages

• 100% remote work within Germany • Workation opportunities elsewhere in the EU • Highly flexible working hours with no core hours • High-performance laptops with your preferred operating system • High-quality equipment for your mobile office • Individual budget for professional development, conferences, training, or specialist literature • Subsidy for sports and fitness programs • Monthly flat-rate allowance for ongoing electricity and internet costs when working remotely from home • Support with occupational pension provision • Employee referral program with an attractive bonus for successful referrals • Freedom to contribute ideas, take responsibility, and drive implementation • Regular team events