Manager, Reputation and Consumer Insights

🕒 il y a 17 jours

🇺🇸 États-Unis – Télétravail

💵 $120 000 - $150 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 20%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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LifeStance Health

Site WebLinkedInTous les Emplois

5001 - 10000 employés

💼 Conseil

🛡️ Assurance

🏥 Santé

💰 Private Equity Round en 2016-12

Consulting • Insurance • Healthcare

LifeStance Health est un prestataire de services complets en santé mentale, offrant des soins via des consultations en présentiel et en téléconsultation pour divers troubles mentaux tels que l'anxiété, la dépression, le TDAH, et bien plus encore. Avec un vaste réseau de cliniciens agréés, incluant des psychiatres, des psychologues et des thérapeutes, LifeStance Health adapte les plans de soins pour répondre aux besoins individuels. L'entreprise accepte un large éventail de plans d'assurance, rendant les soins en santé mentale accessibles à un large public. Les services incluent la thérapie, les évaluations psychiatriques, la gestion des médicaments et les tests psychologiques dans de nombreux États.

Description

• Lead the organization’s reputation management program across owned, earned, and shared platforms • Oversee reputation management systems, tools, workflows, response standards, and escalation protocols • Analyze ratings, reviews, surveys, social listening, and consumer research to identify trends, risks, and opportunities • Translate quantitative and qualitative findings into actionable recommendations to strengthen brand trust, consumer experience, and business performance • Develop dashboards and executive-ready reporting on reputation performance, consumer sentiment, and emerging themes • Manage reputation management, research, analytics, and technology partners • Partner with HR, Clinician Services, Customer Care, the Enterprise Contact Center, Business Development, Communications, Operations, Compliance, and other stakeholders • Lead cross-functional initiatives through influence and establish shared accountability for reputation outcomes and consumer-experience improvements • Provide insights to the Director of Brand Strategy & Partnerships to inform brand strategy, positioning, messaging, governance, creative development, and audience priorities • Identify gaps between intended brand experience and actual consumer perceptions and recommend actions to strengthen awareness, trust, preference, and consistency • Support team members, the mission, and organizational projects and initiatives as needed

🎯 Exigences

• Bachelor’s degree in marketing, communications, market research, consumer insights, business, analytics, social sciences, or a related field • 5+ years of progressive experience in reputation management, consumer insights, market research, customer experience, brand strategy, communications, or a related discipline • Demonstrated experience managing ratings and reviews, online reputation, social listening, consumer feedback, or voice-of-the-customer programs • Experience analyzing quantitative and qualitative data and translating findings into clear business recommendations • Proven experience managing external agencies, research partners, vendors, or technology platforms • Exceptional written, verbal, and presentation communication skills, including communicating complex or sensitive findings to executive and cross-functional audiences • Ability to lead cross-functional initiatives, build alignment, and influence stakeholders without direct authority • Strong project management, critical-thinking, organizational, and problem-solving skills • Ability to manage multiple priorities and operate effectively within a complex, highly matrixed organization • Legally authorized to be employed in the United States • Awareness, inclusivity, sensitivity, humility, and experience working with individuals from diverse backgrounds • Preferred: Experience in healthcare, behavioral health, consumer health, or another highly regulated and reputation-sensitive industry • Preferred: Knowledge of healthcare consumer journeys and factors influencing trust, access, provider selection, satisfaction, and loyalty • Preferred: Familiarity with reputation management, social listening, survey, research, and data-visualization platforms • Preferred: Experience with brand tracking, segmentation, persona development, journey mapping, message testing, or customer-experience research • Preferred: Understanding of research methodologies, including survey design, qualitative research, sentiment analysis, and competitive benchmarking • Preferred: Knowledge of privacy, compliance, and response considerations associated with consumer reviews and feedback in healthcare • Preferred: Strong business acumen and understanding of how reputation and consumer experience influence growth, retention, referrals, recruiting, and partnerships

🏖️ Avantages

• Medical insurance • Dental insurance • Vision insurance • AD&D insurance • Short- and long-term disability insurance • Life insurance • 401k retirement savings with employer match • Paid parental leave • Paid time off • Holiday pay • Employee Assistance Program