Customer Success Manager

🕒 il y a 4 mois

🇬🇧 Royaume-Uni – Télétravail

💵 $84 000 - $119 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

👻 Score fantôme 35%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Lifted, an Upwork Company

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2025

💼 Conseil

📦 Logistique

👥 RH Tech

Consulting • Logistics • HR Tech

Lifted est une plateforme SaaS destinée aux prestataires de soins de santé et de services sociaux qui simplifie le recrutement, l'intégration, le parrainage/immigration et la conformité continue. La plateforme propose une correspondance de candidats optimisée par intelligence artificielle, du personnel soignant présélectionné et vérifié, des vérifications automatisées des antécédents et du droit au travail, des dossiers de formation numériques et un tableau de bord de conformité prêt pour l'audit, ainsi qu'un soutien pratique pour le Certificat de Parrainage et des conseillers en immigration agréés. Conçue spécifiquement pour le secteur des soins, Lifted réduit la charge administrative, accélère le recrutement et aide les prestataires à rester conformes aux normes de la CQC et du Home Office.

Description

• Partner with our customers to achieve their Talent / Workforce and Business goals, by driving adoption with Hiring Managers and ensuring they see value with the Lifted offerings • Provide expert consultation and training on Workforce talent sourcing/management, integrations (SSO, HRIS, etc), Lifted product configurations, Lifted Talent network, and best practices within the context of customer-appropriate workflows • Build and execute on Customer Success Plans outlining customer approach to maximizing value of the Lifted offerings (ensure Healthy customers) • Proactively build trusted relationships and maintain continuous engagement with Hiring Managers to drive increased adoption of Lifted offerings (expansion with existing users); including weekly, monthly and QBR meetings with appropriate stakeholders • Internally, own retention and churn mitigation of existing spend, including an internal Forecast, and partner with Sales on the expansion/growth motion • Actively participate in full Product feedback loop - provide thoughtful customer-driven product feedback to R&D teams, and represent Product roadmap and vision to the customer • Work closely with cross-functional partners like Sales, Professional Services, Talent Services, Support, Marketing, Product, Engineering, Implementation, Solution Architects, User Research • Exercise sound judgment, customer-centricity, and bias for action in resolving issues through effective and collaborative problem-solving, appropriate escalations, etc

🎯 Exigences

• 3-5+ years of experience in Customer Success, Account Management, or Sales with direct responsibility for retention targets; experience with large Enterprise customers • Experience with consumption-based business models, and HR tech, Talent Acquisition, Staffing, VMS/MSP industries a plus • Proven track record of meeting or exceeding retention goals and business KPIs, commercial orientation and business acumen • Demonstrated history of building enduring customer relationships with key stakeholders • Strong consultative skills, including effective discovery, and creative problem solving • Excellent communication skills, experience leading client meetings, QBRs, product trainings • Comfort with data-driven storytelling and leveraging data to provide effective recommendations • Strong project management and time management skills - can stay organized and manage multiple projects simultaneously • Effective collaboration with cross-functional teams in a matrix environment • Strong sense of ownership, bias for action, and resilience - you are scrappy, will roll up your sleeves and can make things happen • Some travel to visit key customer stakeholders in person

🏖️ Avantages

• comprehensive medical coverage for you and your family • unlimited PTO • 401(k) plan with matching • 12 weeks of paid parental leave