Customer Success Account Manager

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LightBox

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2019

🏠 Immobilier

☁️ SaaS

🤝 B2B

Real Estate • SaaS • B2B

LightBox est un fournisseur de données immobilières connectées, d'intelligence de localisation et de logiciels de gestion de flux de travail pour les professionnels de l'immobilier commercial. L'entreprise regroupe des ensembles de données autoritaires concernant les parcelles, la propriété, le zonage, les transactions, l'emprise des bâtiments, le géocodage, l'environnement et l'évaluation, et les expose à travers des produits tels que LightBox Vision (anciennement LandVision), des API, la livraison de données en masse, des outils d'évaluation et de marketing, et des services professionnels. LightBox se positionne comme une plateforme SaaS B2B qui aide ses clients à localiser, analyser et agir sur les informations immobilières commerciales pour des cas d'utilisation incluant les marchés de capitaux, la diligence environnementale, le prêt, l'évaluation et les flux de travail des gouvernements/utilités.

Description

• Manage assigned client accounts and the full product lifecycle from initial order through upsell/cross-sell, production, delivery, and invoicing • Manage a high volume of incoming client phone calls and emails and execute contact strategies • Develop customer relationships, maintain client satisfaction, support revenue targets, and ensure contractual SLA compliance • Resolve customer issues through technical, functional, and professional support; handle escalated cases and monitor unresolved inquiries • Review incoming orders for accuracy and timely turnaround; set up new users, conduct training sessions, and provide technical support • Maintain detailed CRM records of customer interactions, transactions, inquiries, complaints, actions, and results • Monitor CRM activity and reporting to inform client outreach and revenue objectives • Identify, suggest, introduce, and demonstrate additional products using a consultative sales approach • Identify, research, and resolve project risks and issues; escalate when necessary and respond to RFQs and pricing inquiries • Cultivate opportunities for new products and services to support customer retention and growth; collaborate with sales and product experts • Understand industry trends and growth sectors and attend local events, tradeshows, and conferences • Help develop and refine processes and systems, document critical processes, and support cross-training

🎯 Exigences

• College degree in business, communications, or a related field is preferred • High school diploma with at least 2 years of successful telemarketing, sales, or client relationship management experience will be considered • Prior experience in a customer-facing or customer relationship management role • Experience using technology and web-based software • Basic PC and keyboarding skills • Proficiency in Microsoft Suite is desired • Prior experience with Salesforce.com and WebEx is beneficial • High accountability and responsibility with the ability to deliver on client expectations and goals • Excellent verbal, written, communication, analytical, and problem-solving skills • Professional and positive attitude • Ability to handle rejection and maintain a positive outlook • Ability to work independently and within a team in a fast-paced, deadline-driven environment • Adaptability and ability to shift priorities and support others as needed • Ability to build relationships • Knowledge of commercial real estate, due diligence, and/or the lender market is desired