Client Success Manager – MedInsight

🕒 il y a 1 mois

☕ Washington – Distant

☕ Washington – Remote

💵 $78 800 - $145 130 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

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Milliman

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1947

🤝 B2B

⚕️ Assurance santé

💸 Finance

B2B • Healthcare Insurance • Finance

Milliman est une entreprise indépendante mondiale de conseil et d'actuariat fondée en 1947, qui fournit son expertise dans les domaines de l'assurance, de la santé, des retraites et des avantages sociaux, de la gestion des risques et des services financiers associés. La société allie rigueur actuarielle, science des données et technologie pour offrir des solutions de conseil, de modélisation, de logiciels et d'expertise à des clients du secteur public et privé, abordant des défis tels que les coûts de la santé, la volatilité des marchés, les risques climatiques et la conception de programmes. Milliman opère à l'échelle mondiale avec des équipes multidisciplinaires comprenant des actuaires, des data scientists, des cliniciens et des ingénieurs logiciels.

Description

• This position serves as the primary point of contact and liaison for clients, supporting them throughout the client journey from implementation through production. • Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. • They maintain client satisfaction and help clients realize measurable value from our products and services. • The Client Success team provides effective analytical support and proactive recommendations to support data-driven decisions. • Client Success Managers must have a strong understanding of the healthcare industry, emerging trends, and healthcare data. • They must be able to work with a variety of healthcare data sources, interpret results, and translate analytic outputs into clear, actionable insights that drive client value. • Client Success Managers are responsible for day-to-day client operations, including ticket management, coordinating system updates, managing data refreshes, and communicating release notifications. • They deliver timely client support by managing tickets and ensuring service levels agreements are met. • Client Success Managers collaborate closely with clients through regular engagement, identifying opportunities to improve outcomes, championing data-driven decision-making, and optimizing data processes to maximize the value clients receive from their MedInsight investment. • Client Success Managers work closely with our client engineering teams (located in both the US and India) to coordinate client support activities. This includes clearly communicating requirements, timelines, and priorities so engineering team members can complete tasks and provide status updates and outcomes. • While some work maybe performed offshore, client communication is managed in the U.S., so strong communication skills with both clients and internal team members is essential.

🎯 Exigences

• Bachelor’s degree in related field or equivalent work experience. • 5+ years of experience in data analytics, health care, or related field • Experience coordinating cross-functional teams to translate client needs into clear requirements, align priorities/timelines, manage escalations, and drive issues to resolution • Partner cross‑functionally to drive adoption, satisfaction and growth • Identify opportunities to improve client outcomes or business impact • Ability to learn and navigate a variety of technical tools to review and analyze client data • Ability to work with clients on a range of topics including software upgrades, functionality, healthcare analytics and data related questions • Ability to analyze data and develop client-facing deliverables that are informative, clear, and easy to use • Ability to ensure data quality, integrity, and security across all data sources and platforms • Experience with problem-solving and with the ability to work independently and as part of a team • Experience with Databricks and cloud platforms, particularly Microsoft Azure • Prior exposure to healthcare payer or ACO data • Prior exposure to EHR systems, clinical data, and claims data • Strong communication skills (written and verbal) • Team player with excellent interpersonal skills

🏖️ Avantages

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners • Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges • 401(k) Plan – Includes a company matching program and profit-sharing contributions. • Discretionary Bonus Program – Recognizing employee contributions • Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses • Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis • Holidays – A minimum of 10 paid holidays per year • Family Building Benefits – Includes adoption and fertility assistance • Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria • Life Insurance & AD&D – 100% of premiums covered by Milliman • Short-Term and Long-Term Disability – Fully paid by Milliman