Senior Customer Success Manager

🕒 il y a 1 mois

🍂 Massachusetts, Wisconsin – Distant

🍂 Massachusetts – Remote 🧀 Wisconsin – Remote

💵 $120 000 - $135 000 / an

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

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Moxe

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51 - 200 employés

Moxe facilite un échange de données plus intelligent, plus simple et plus sécurisé pour améliorer le secteur de la santé. En collaborant avec les dossiers de santé électroniques (EHR), les systèmes de santé et les payeurs, Moxe améliore la collaboration en numérisant la divulgation d'informations et en facilitant un échange bidirectionnel de données. L'approche API-first de Moxe révolutionne l'échange sécurisé d'informations cliniques, en intégrant directement des aperçus exploitables dans le flux de travail clinique. Les solutions de Moxe aident à optimiser l'ajustement des risques, l'amélioration de la qualité, l'intégrité des paiements, la gestion des soins, et bien plus encore.

Description

• Support customers through the Moxe Customer Journey: from implementation through adoption, renewal, and growth to drive long-term success and value • Become each customer’s trusted advisor; drive adoption of Moxe’s products with a focus on delivering customer value and achieving the customer’s business outcomes • Proactively and strategically leverage customer data to provide clear, informative, and relevant information to drive engagement, satisfaction, and retention • Own the identification of key customer needs, translate them to internal tasks, and execute • Cultivate renewal and expansion opportunities, and drive these opportunities to close, contributing to team-wide revenue goals • Develop strong relationships and collaborate with your team of Customer Success Managers, Sales Executives, Implementation Strategists, and Support Engineers to ensure customers have an optimal experience and achieve their desired outcomes

🎯 Exigences

• Healthcare industry domain expertise, including robust knowledge of the following: value-based care, electronic medical records, quality programs, health information management, insurance markets (Commercial, Medicare and/or Medicaid) • The ability to effectively communicate complex information to senior management and C-level stakeholders at customers • Previous experience working directly with health plans and/or vendors in the health plan / insurance space • Prior start-up experience helpful: enthusiasm and ability to excel independently in a fast-paced, evolving, and ambiguous environment with a “get it done” attitude • High degree of proficiency in CRM and modern SaaS CS tools • Data-driven, strategic thinker with experience analyzing and synthesizing information and then leveraging that insight to drive customer engagement, actions, and improvements • Excellent verbal and written communication skills • Excellent time management and ability to prioritize