Senior Customer Marketing – Advocacy Manager

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $140 000 - $155 000 / an

⏰ Temps Plein

🟠 Senior

🎡 Marketing

👻 Score fantôme 18%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Acuity, Inc.

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2002

💼 Conseil

🎖️ Défense

📦 Logistique

Consulting • Defense • Logistics

Acuity, Inc. est un cabinet de conseil en informatique de premier plan qui renforce les missions fédérales grâce à l'innovation et à la technologie. En partenariat avec des agences fédérales, Acuity se concentre sur l'évolution des infrastructures informatiques, permettant la prise de décision basée sur les données, et l'automatisation des processus critiques pour améliorer la performance des missions. Avec une expertise dans des domaines tels que l'évolution numérique, la valorisation des données, et l'hyper-automatisation, Acuity associe technologies de pointe et approche centrée sur l'humain pour fournir des solutions sur mesure qui génèrent des résultats significatifs et favorisent des relations collaboratives.

Description

• Develop and manage customer marketing and advocacy programs • Build and execute customer marketing campaigns driving ARR growth through expansion and upsell motions • Measure and report marketing-influenced ARR and pipeline from customer programs • Partner with Demand Generation and Thought Leadership teams • Collaborate with Product Marketing on customer communications for seasonal product releases • Synthesize NPS survey data and deliver findings and recommendations to leadership • Work cross-functionally with Customer Success and Account Management on enablement, campaign calendar sharing, and product release updates • Build and manage a referenceable customer pool for sales reference calls, case studies, and peer review platforms • Drive G2 review and Gartner Peer Insights strategy and maintain quarterly review volume targets • Identify, recruit, and nurture customer advocates and ambassadors • Expand the referenceable client list and improve time to fill reference requests • Support customer speakers for events, webinars, and thought leadership opportunities • Report directly to the CMO and own the customer marketing function as a strategic individual contributor

🎯 Exigences

• 8+ years of total marketing experience • Minimum 5 years in a dedicated customer marketing and advocacy role in B2B SaaS • Proven track record in customer marketing programs tied to ARR growth and in referenceability and advocacy practice • Experience running ARR-influenced marketing programs with measurable outcomes • Hands-on experience building and managing a customer reference pool, including reference calls, case studies, G2 reviews, and advocacy activation • Experience running NPS surveys and synthesizing data for leadership • Ability to own a customer marketing function on a lean team • Proficiency with marketing automation tools, Pendo, HubSpot, Salesforce, and survey tools • Strong project management skills and ability to manage multiple programs simultaneously • Bachelor's degree in Marketing, Business, or a related field preferred • HR tech experience preferred • Experience enabling Customer Success, Account Management, and Product Marketing teams preferred • Must be US based in MST, EST, or CST timezones

🏖️ Avantages

• Comprehensive medical, dental and vision plans • FSA or HSA options • 401(k) plan with matching contributions • Paid leave for sickness, disability, or parenthood • #Allin Shares Program • Company-paid holidays • Birthday day off • Company closure during 4th of July week and December holiday week • 8 hours of volunteer time • Half-day summer Fridays* • Half-day first Fridays* • Unlimited PTO • Employee referral bonuses • Employee assistance program • Remote work environment • Competitive salary • Opportunities for growth • Onboarding and mentor support • Manager training • Leadership training • Industry training • *Based upon business needs