Commercial Customer Success Manager

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Nebius Group

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1001 - 5000 employés

🏢 Entreprise

☁️ SaaS

AI • Enterprise • SaaS

Le groupe Nebius construit l’une des principales entreprises d’infrastructure AI au monde, en se concentrant sur la fourniture de la puissance de calcul, du stockage et des outils nécessaires aux développeurs dans le domaine de l’AI. Basée en Europe et cotée au Nasdaq, Nebius dispose d’une présence mondiale avec des centres de R&D en Europe, en Amérique du Nord et en Israël. L’offre principale de l’entreprise est une plateforme cloud centrée sur l’AI, conçue pour des workloads AI intensifs, complétée par diverses autres activités impliquées dans le développement de l’AI générative, l’edtech et les technologies autonomes.

Description

• Own a portfolio of commercial accounts across the full customer lifecycle: onboarding, adoption, renewal, and expansion • Drive fast time-to-value by guiding customers through integration setup, best practices, and key use case activation • Monitor account health, usage signals, and engagement metrics to proactively surface risk and growth opportunities • Execute renewal cycles and identify upsell and cross-sell opportunities with strong commercial instincts • Develop and contribute to scalable success resources, guides, tutorials, and reference implementations, that serve the broader commercial segment • Partner cross-functionally with Sales, GTM Engineering, and Product to ensure a seamless customer journey • Serve as the voice of the commercial customer, feeding actionable insights back to Product and Go-to-Market teams

🎯 Exigences

• 2–4 years in a customer-facing role such as Customer Success Manager, Account Manager, or Implementation Specialist, preferably in B2B SaaS • Experience managing a high-volume book of business with a track record of strong retention and expansion results • Comfort navigating technical conversations with developer users, as well as business stakeholders • Strong communication skills with the ability to build rapport quickly and drive outcomes across a diverse customer base • Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight) for pipeline management and customer tracking • Self-starter mentality with the ability to manage competing priorities and thrive in a fast-moving environment.

🏖️ Avantages

• Health insurance: 100% company-paid medical, dental and vision coverage for employees and families. • 401(k) plan: Up to 4% company match with immediate vesting. • Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. • Remote work reimbursement: Up to $85/month for mobile and internet. • Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.