Head of Account Management – ISV Platform

🕒 il y a 2 jours

🇺🇸 États-Unis – Télétravail

💵 $200 000 - $225 000 / an

⏰ Temps Plein

🔴 Expert

💰 Responsable de comptes

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 0%

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NMI

Site WebLinkedInTous les Emplois

201 - 500 employés

💼 Conseil

📦 Logistique

📣 Marketing

Consulting • Logistics • Marketing

NMI est une plateforme mondiale de premier plan pour l'intégration des paiements, offrant une suite complète de solutions de paiement conçues pour simplifier et améliorer les processus de paiement pour les entreprises de toutes tailles. Leur plateforme propose des services tels que la gestion des relations marchands, des passerelles de paiement, la prévention de la fraude, et des outils pour les paiements eCommerce, en personne et mobiles. NMI sert une large gamme de clients, incluant des organisations de vente indépendantes, des développeurs de logiciels, des banques et des facilitateurs de paiement, les aidant à réduire les frictions liées à l'intégration et à augmenter l'efficacité des transactions. L'entreprise s'engage à favoriser l'innovation et à libérer de nouveaux potentiels de croissance à travers des solutions de paiement intégrées, flexibles et modulaires.

Description

• Lead, own and grow NMI’s US ISV book across NMI Payments and Money Movement. • Lead a team of four channel account managers covering 525 software partners and approximately $40M in annual revenue. • Design the coverage model, operating rhythm and service standards. • Own revenue, retention and expansion across the US ISV book. • Build account plans to expand partner adoption across card, account-to-account, acquiring, gateway, value-added services and Merchant Central. • Lead pricing, renewals and negotiations with major partners while protecting margin. • Identify risks such as falling volume, dormant merchants, competitive threats and pricing pressure before churn. • Drive merchant activation and boarding within partner platforms. • Help ISVs develop payments monetization strategies. • Defend the book against competitive displacement. • Run joint business planning, co-marketing, enablement and adoption initiatives with top partners. • Hire, coach and develop channel account managers. • Run weekly pipeline, forecast, partner health and escalation reviews using Salesforce data. • Create QBR, success-plan, renewal and expansion playbooks. • Lead consolidation of Dwolla and NMI Payments partner books into a unified coverage model, account plan and Salesforce view. • Use data and AI tooling to segment the book, predict churn and target expansion. • Own partner experience from go-live through renewal in collaboration with Product, Partner Success and Support. • Serve as executive sponsor and escalation point for top ISVs. • Partner with Risk, Underwriting and Compliance on PCI, Nacha rules, chargebacks and fraud exposure. • Represent partner needs in roadmap planning and negotiate trade-offs with Product and Engineering. • Own partner participation, adoption and communications for launches, including response through root cause when issues occur.

🎯 Exigences

• 10+ years in account management, partnerships or sales in payments, fintech or SaaS, with real depth in ISV and embedded payments partners. • 5+ years leading account or partner managers, including hiring and building a team. • Strong knowledge of acquiring and processing economics, and of how ISVs make money from payments. • Commercial confidence in pricing, renewals and complex negotiations with senior partner leaders. • Track record of leading teams to grow an existing book through retention, cross-sell and wider product adoption, with NRR results to prove it. • Operating discipline across forecasting, pipeline management, KPIs and Salesforce. • Experience partnering with Product and Engineering leaders to shape the roadmap, using partner insight and data to champion partner priorities. • Experience with ACH, RTP, FedNow or payouts platforms is preferred. • Experience leading account management through an acquisition or platform integration is preferred. • Exposure to property, insurance, lending, healthcare or field services is preferred. • Experience managing payfac, referral and wholesale ISV/ISO models is preferred. • Must have the legal right to be employed in the United States. • Satisfactory background and financial checks required.

🏖️ Avantages

• A remote first culture! • Competitive compensation and benefits • Personal growth and advancement opportunities • Flex PTO & dedicated sick time • Health, Dental and Vision Insurance • Life, ADD, Short-term and Long-term Disability insurance • 401k matching up to 4% after two months of service • Flexible Spending Account • Paid Parental Leave • Company volunteer days • Employee referral program • Bonusly colleague recognition • Diversity, Equity & Inclusion initiatives, affinity groups, and employee engagement surveys

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