Manager – Epic PB/HB Applications Team – Maintenance

🕒 il y a 26 jours

🇺🇸 États-Unis – Télétravail

💵 $119 571 - $191 314 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 3%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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OCHIN, Inc.

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2000

💼 Conseil

🏥 Santé

🤝 À but non lucratif

Consulting • Healthcare • Non-profit

OCHIN, Inc. est une organisation à but non lucratif spécialisée dans le conseil en technologies de l'information de santé, collaborant avec des organisations de soins communautaires et rurales à travers les États-Unis pour promouvoir des soins équitables et intégrés. Depuis plus de 25 ans, elle offre un accès à une plateforme de dossier médical partagé et des solutions de connaissances intégrées, et fournit des services de technologie de l'information en santé, de formation des travailleurs, de conseil opérationnel et financier, ainsi que des activités de recherche et de plaidoyer pour améliorer la qualité clinique, le bien-être des médecins et la durabilité de son réseau national de prestataires de santé communautaire.

Description

• Lead the PB/Claims and HB/Claims Analyst teams responsible for ongoing Epic platform maintenance • Manage analyst staff, deliverables, issues, risks, service-level compliance, and quality • Execute strategic goals and align people, processes, projects, and resources with OCHIN’s mission • Recruit, train, develop, recognize, coach, and manage staff performance • Coordinate team objectives, resourcing, tasks, projects, productivity, and schedules • Ensure adherence to corporate policies, standard operating procedures, and member service-level agreements • Analyze portfolio risks and issues and recommend prevention and mitigation steps • Ensure project deadlines and escalation processes are followed • Design, maintain, and optimize team procedures, templates, and tools • Build relationships with members and staff and negotiate difficult conversations • Partner with organizational leaders to optimize work, projects, and programs • Attend committee meetings to promote systems thinking and operational excellence • Safeguard intellectual property and confidentiality, including disaster recovery and backup procedures • Identify process and quality improvement opportunities • Improve maintenance and installation processes for legacy and new members • Maintain communication between Epic Maintenance Teams and relevant OCHIN departments • Resource and allocate staff for special projects and go-live support • Review ticket metrics, SLA delivery, and assignment currency • Bridge Epic build concepts with user workflows and operational practices • Review Epic release notes for quarterly upgrade build and support • Perform other duties as assigned

🎯 Exigences

• 6+ years of progressively professional experience in a business service area, in a healthcare and/or IT setting • Minimum of 3 years of supervisory experience or leadership roles • Experience managing Epic Resolute Applications Analysts highly desired • Bachelor’s degree in IT, healthcare, health informatics, related field, or equivalent experience • Certification in at least one of Resolute PB, Resolute HB, PB Claims, HB Claims, or SBO required; more than one preferred • At least 5 years of experience as an Epic Resolute Applications Analyst, ideally with Epic build experience • Experience working with Epic in both inpatient and outpatient settings preferred • Excellent customer service capability • Strong leadership skills • Strong verbal and written communication skills • Proficiency in Microsoft Office suite • Proficiency in Smartsheet or similar project management system preferred • Ability to travel based on member's needs • Ability to work independently and efficiently from a home office environment • High Speed Internet Service • Ability to work in a distraction free workplace • COVID-19 vaccination or approved medical/religious exemption required as a condition of employment

🏖️ Avantages

• Generous compensation package • Healthy work-life balance • Opportunity for professional advancement • COVID-19 vaccination requirement with medical or religious exemption process • Remote work from home • Comprehensive range of benefits (details on website)