Customer Service Admin – B2B

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OutsourcedIn

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1 - 10 employés

🛍️ eCommerce

🤝 B2B

eCommerce • B2B

OutsourcedIn est un fournisseur de solutions e-commerce clé en main qui aide les fabricants et les propriétaires de marques à vendre directement aux consommateurs tout en s'intégrant à leurs systèmes ERP/CMS existants. L'entreprise propose une plateforme en circuit fermé avec une mise en œuvre rapide, une gestion des API de flux et de distribution, la capture de données et l'optimisation SEO, ainsi que la conception, le marketing, le conseil en informatique, et des services d'entreposage/3PL et de logistique entièrement pris en charge. OutsourcedIn se positionne pour donner aux marques le contrôle sur le commerce numérique, augmenter la rentabilité, et s'étendre sur les marketplaces sans remplacer les systèmes internes.

Description

• Manage inbound customer enquiries via phone, email, and chat. • Provide fast, professional responses regarding orders, invoices, deliveries, service status, ETAs, and account information. • Build strong relationships with B2B clients for service quality, retention, and trust-building. • Resolve customer concerns, escalate when necessary, and ensure full case follow-through. • Enter and manage sales orders, purchase orders, job requests, or service tickets. • Coordinate with operations and logistics teams for dispatch updates, tracking, ETAs, and delivery confirmations. • Prepare quotes, proposals, job sheets, service confirmations, or administrative forms as required. • Maintain accurate records in CRM, ERP, or accounting platforms (Xero, MYOB, Netsuite, or similar). • Assist the Collections Agent with account enquiries and invoice clarifications. • Support invoice re-sends, statement sharing, documentation, dispute admin, and payment arrangement records. • Monitor new orders for outstanding balances or credit concerns. • Provide administrative support for dispute resolution and payment plan paperwork. • Liaise with sales teams, operations, warehouse partners, drivers, service technicians, or freight contacts. • Track and update work orders, scheduled jobs, or service delivery movements. • Share proactive client updates on delays, ETAs, job progress, or account status. • Maintain organised digital files and follow internal SOPs for compliance and audit support.

🎯 Exigences

• 2-5 years customer service or admin experience supporting Australia B2B clients (mandatory) • Excellent verbal and written communication skills • Strong customer service mindset • Confident handling escalations and difficult enquiries • Familiar working with CRM/ERP platforms and Microsoft Office • Strong organisational skills and ability to prioritise • Ability to multitask and follow up proactively • High accuracy in data entry and documentation • Preferred (Not Essential): Experience supporting logistics, wholesale, trade accounts, construction, FMCG, retail supply, or service-based businesses • Basic understanding of accounts receivable processes (statements, invoicing support, overdue clarifications) • Familiar with freight/courier dispatch tracking portals or delivery coordination systems

🏖️ Avantages

• 100% work-from-home, fully remote setup • Full-time, long-term and stable engagement • High-volume, structured daily workload • Internal support across finance, sales, and operations teams • Career growth into senior administrative, client account support, or operations roles