Commercial Operations Specialist

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Paul Davis Canada

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1966

🤝 B2B

👥 B2C

B2B • B2C

Paul Davis Canada est un réseau de franchises de restauration de biens offrant des services complets de nettoyage d'urgence et de restauration pour les propriétés résidentielles et commerciales à travers le Canada. La société propose une réponse d'urgence 24/7 avec un délai de contact rapide de 30 minutes et un déploiement sur site pour les catastrophes telles que les dégâts des eaux, les inondations, les incendies et les dommages causés par la fumée, la remediation des moisissures, les dommages causés par les tempêtes et le vent, le nettoyage de biohazards et la restauration de contenus. Paul Davis Canada soutient également les réclamations d'assurance avec une assurance qualité, des techniciens certifiés IICRC, des programmes de fournisseurs privilégiés, des emplacements de franchises à l'échelle nationale et d'autres services tels que la rénovation et la réponse aux pertes commerciales importantes.

Description

• Receive jobs from national customers and assign to the local Paul Davis office based on location and job requirements • Sometimes required to have conversations with customers and offices during the night and weekend hours - flexible work hours. • Builds relationships with national customers. • Oversees job confirming that the office is meeting the requirements of the service level agreement with the customer. • Communicate initial job information and reporting to customers based on-site inspections. • Assist offices with the creation of preliminary reports, rough order of magnitude estimates, and timelines on all jobs. • Locate additional resources or expertise within the Paul Davis network if the job requires. • Partner with other internal business functions to facilitate a successful commercial job process. • Work with offices to provide daily updates to customers on the progress of jobs. • Manage the progress of jobs through the job management system. • Provide assistance with cost estimating on the job. • Communicate with offices regularly to confirm the job is progressing based on the timeline. • Review estimates submitted by offices to confirm accuracy based on scope and reporting, and that correct pricing is used. • Discusses the estimate or bid with the customer, focusing on sales and customer service. • Provide final estimate to Finance and Administration Coordinator for invoicing. • Other duties as assigned.

🎯 Exigences

• Bachelor's Degree in business, construction, construction management, insurance, or a relevant degree and/or experience • A combination of experience, proven skills, and extensive knowledge of insurance and the restoration industry may be considered in lieu of a degree • A minimum of 10 years of relevant property insurance or restoration industry experience. • Motivated, confident, and experienced in handling commercial restoration jobs or claims • Strong property damage estimating skills and experience • Advanced operating knowledge of Xactimate • Demonstrated skill in customer service and managing relationships with multiple customers • Proficiency in managing a project or claim load • Highly detail-oriented and organized • Project Management skills • Ability to work under pressure to meet deadlines • Exceptional analytical and problem-solving skills • Excellent written and verbal communication skills • Ability to work independently and make decisions • Demonstrated success in driving process improvements • Effective interpersonal skills • Ability to foster teamwork • Ability to follow our Paul Davis Values, Vision, Missions, and 10 Serving Basics

🏖️ Avantages

• Medical, Dental & Vision Benefits • 401(k) matching • Opportunity for advancement • Training & development