Customer Success Manager – Accounting & Taxation

🕒 il y a 2 mois

🇩🇪 Allemagne – Télétravail

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

👻 Score fantôme 43%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Pourquoi ce score :

• Ouverte depuis 85 jours.
• Les offres de cette entreprise sont généralement pourvues en 40 jours.
• 186 postes ouverts pour une équipe de 304 personnes.
• Aucun salaire indiqué.

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Pennylane

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2020

💸 Finance

🏢 Entreprise

Finance • Enterprise

Pennylane est une entreprise qui fournit des services financiers et comptables. Elle accompagne les entreprises en intégrant des outils de gestion financière et en proposant une plateforme complète qui combine données financières et services comptables pour rationaliser leurs opérations.

Description

• Act as the voice of customers in Germany and own their success with the Pennylane platform • Fully onboard new corporate customers and tax firms onto the Pennylane platform • Ensure customers realize maximum value from the solution as quickly as possible • Serve as the primary point of contact for existing customers • Build and maintain trusted customer relationships • Identify upsell opportunities • Support customers in using Pennylane optimally to achieve their business goals • Conduct regular health checks and reviews • Maximize customer satisfaction and retention and prevent churn • Work closely with the German sales team and management • Optimize processes • Provide feedback on product requirements • Contribute to Pennylane's strategic growth in Germany • Become a product expert for the German finance and accounting landscape and share knowledge with customers

🎯 Exigences

• 2–5 years of professional experience in accounting, account management, or a similar customer-facing role • Preferably experience in a tax firm environment or alternatively in SaaS or fintech • Completed training as a tax clerk, tax specialist, or tax advisor, or a degree in finance • Deep understanding of the needs of businesses and/or tax advisors regarding finance, invoicing, and accounting • Excellent communication skills and empathy • Ability to explain complex matters clearly and simply • Proactive, solution-oriented hands-on mentality • Willingness to shape processes from the ground up • Willingness to travel for onboarding at the Paris HQ and for regular customer visits within Germany, approximately once a month • Native or C2-level German • Fluent English • Enthusiasm for a fast-changing work environment • Highly collaborative • Sufficient experience to prioritize daily tasks according to business needs

🏖️ Avantages

• 30 paid vacation days provided by Pennylane • Competitive compensation package • Equity in the company • Home office equipment budget • Monthly allowance for a coworking space • Access to Busuu to improve English or French • Latest Apple hardware • Regular company events such as Tech Days and an annual company seminar • Remote work from your residence in Germany • Regular work from elsewhere in Europe is possible, provided the time difference to CET is no more than two hours • Berlin office available for regular on-site work

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