Technical Account Manager

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Ping Identity

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2002

🔒 Cybersecurity

☁️ SaaS

🏢 Entreprise

💰 €35 000 000 Series F - Ping Identity en 2014-09

Cybersecurity • SaaS • Enterprise

Content Conspiracy est une agence créative de copywriting et de design. L’entreprise est spécialisée dans la production d’un large éventail de contenus et de services de design qui aident les marques à se démarquer et à faire entendre leur voix. Nos prestations incluent la rédaction (copywriting) et l’édition pour divers usages tels que les rapports annuels, les brand stories et les contenus web, ainsi que des services de contenu créatif et de design comme la conception de logos et d’identités visuelles, d’infographies et de sites web. Content Conspiracy propose également des formations et des services d’Instructional Design via des ateliers sur mesure et des programmes de formation à la communication d’entreprise. Entreprise agile et 100 % remote, elle opère depuis Bengaluru, Mumbai et Boston, et accompagne une grande variété de clients à travers le monde.

Description

• Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs • Facilitate visibility into company’s product roadmap to help educate and engage customers • Assist with over-the-shoulder configuration help on features and flows • Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance • Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer • Provide customers with ad-hoc training to help build the skills in the 'most needed' areas • Engage in the escalation and priority of support tickets created by clients in the program as needed • Provide product demonstrations of Ping technologies • Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved • Provide feedback to Product Management for future products or enhancements based on trends and requirements • Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products • Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty

🎯 Exigences

• Understanding of Java and knowledge of web technologies • Must have a minimum of 5 years’ enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role • Strong verbal and written communication skills • Strong organizational skills • Experience with SFDC or equivalent CRM systems • Ability to manage proactive and reactive tasks effectively • Proven track record in managing relationships with large enterprise clients • Experience with Identity Management, Access Management or Federation • On-call may be a requirement for this position

🏖️ Avantages

• Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations)