Customer Service Representative – Travel

🕒 il y a 3 mois

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Prestige Travel Agency by Mich

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1 - 10 employés

👥 B2C

🛍️ eCommerce

B2C • eCommerce

Prestige Travel Agency by Mich est une agence de voyage indépendante opérée par un contractant affilié à Archer Travel Service et Evolution Travel. L'agence propose des services de réservation de voyages pour les consommateurs, soutient les agents indépendants (enregistrement des agents, connexion et support technique), et offre des sites de voyage personnalisés pour les clients et les agents. Elle est enregistrée comme vendeur de voyages dans plusieurs états américains et gère le service client et les réservations pour les voyageurs de loisirs.

Description

• Respond promptly and professionally to customer inquiries via phone, email, and messaging platforms • Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests • Provide accurate and timely information about destinations, travel requirements, and agency policies • Coordinate booking details and confirm itineraries to ensure accuracy and customer satisfaction • Proactively follow up with clients before and after travel to ensure a positive experience • Address customer concerns or issues with empathy, professionalism, and a solutions-oriented approach • Maintain accurate documentation and update reservation systems as needed

🎯 Exigences

• Excellent verbal and written communication skills • Customer service experience (travel, hospitality, or related experience preferred) • Strong organizational skills and attention to detail • Comfortable using technology and willing to learn new reservation systems and platforms • Reliable, proactive, and able to manage multiple customer requests efficiently • Genuine interest in travel and in helping clients plan memorable experiences

🏖️ Avantages

• 100% remote work environment • Flexible scheduling options • Opportunities for professional growth within the company • Access to travel industry-related benefits and discounts • Supportive team culture with ongoing training and development