Customer Success Manager, Court Reporting Experience Required

🕒 il y a 1 mois

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Prevail Legal

Site WebLinkedInTous les Emplois

51 - 200 employés

🤖 Intelligence artificielle

☁️ SaaS

Legal • Artificial Intelligence • SaaS

Prevail. ai est la première plateforme de gestion de témoignages assistée par intelligence artificielle et de sténographie judiciaire conçue spécifiquement pour les procédures légales. L'entreprise collabore avec JAMS pour fournir des transcriptions alimentées par l'IA pour l'ADR, garantissant une sécurité des données inégalée dans le compte-rendu judiciaire et l'intelligence des témoignages. La plateforme de Prevail répond aux normes SOC 2 Type 2 et ISO 27001, offrant des solutions modernes de rapport judiciaire ainsi que des résumés de transcriptions, des outils intégrés de gestion des présentations et des pièces, et des capacités puissantes de recherche et de révision. La plateforme prend en charge les procédures légales à distance, hybrides et en personne avec des services de transcription évolutifs dans plus de 90 langues. Prevail. ai vise à optimiser les flux de travail juridiques en fournissant un accès immédiat aux témoignages et des outils alimentés par l'IA pour la préparation et l'analyse des dossiers.

Description

• Own a portfolio of law firm client relationships, serving as the primary point of contact throughout the client lifecycle • Lead client onboarding, ensuring smooth adoption of Prevail’s platform, workflows, and service standards • Conduct regular business reviews and proactive check-ins to surface needs, address concerns, and identify growth opportunities • Act as a trusted advisor by deeply understanding each client’s litigation support needs and aligning Prevail’s capabilities accordingly • Coordinate deposition session logistics in collaboration with the Operations team, ensuring all resources are confirmed and coverage is airtight • Monitor session delivery in real time; escalate and resolve issues related to court reporters, videographers, interpreters, and support • Step in as needed to assign resources, confirm coverage, or resolve job-related conflicts to protect client experience • Oversee post-session processes, including transcript delivery, quality review, and follow-up communications • Partner with Operations, Sales, and the Transcript/Certification teams to ensure seamless coordination across the client journey • Surface client feedback and recurring issues to internal stakeholders, advocating for product and process improvements • Collaborate with the Dev team to communicate client-facing feature requests and platform updates • Maintain accurate client data and session records within Prevail’s case management and CRM systems • Uphold and enforce Prevail’s quality standards for all service partners including court reporters, videographers, and interpreters • Identify performance trends and escalate service partner concerns through the appropriate channels • Ensure compliance with client-specific preferences, transcript formatting standards, and SLA commitments

🎯 Exigences

• 3+ years of experience in customer success, account management, or client services — preferably in legal, court reporting, or litigation support • Demonstrated ability to manage multiple client relationships simultaneously in a fast-paced, deadline-driven environment • Strong written and verbal communication skills with a professional, client-first presence • Proven track record of problem-solving under pressure and resolving operational issues quickly and effectively • Comfort working across cross-functional teams including Operations, Sales, and Development • Preferred: Experience with legal technology platforms, deposition management systems, and court reporting operations • Preferred: Familiarity with litigation support workflows including resources allocation and assignment, transcript certification, videography, and remote deposition technology • Preferred: Exposure to tools such as Reporter Base, CRM platforms, or case management software • Preferred: Bilingual candidates are a plus

🏖️ Avantages

• Comprehensive benefits plan including medical, dental, vision, 401(k), life insurance, and short-term disability • Five weeks of PTO, all Federal Holidays, and Parental Leave • Generous continued education allowance • Employee stock option plan • Remote-first environment • Open, diverse, and respectful working culture