Customer Support Specialist

🕒 il y a 2 jours

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Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

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Purely Optimal

Site WebLinkedInTous les Emplois

11 - 50 employés

🧘 Bien-être

⚕️ Assurance santé

🛒 Commerce de détail

Wellness • Healthcare Insurance • Retail

Purely Optimal est une entreprise de santé et de nutrition dédiée à fournir des compléments alimentaires de haute qualité pour améliorer l'énergie, la vitalité et le bien-être général. La société propose une large gamme de produits, y compris des compléments pour la perte de poids, des probiotiques, des peptides de collagène et des pilules de régime cétogène, tous formulés avec des ingrédients purs et naturels. Purely Optimal met l'accent sur l'importance des ingrédients de qualité pure et vise à soutenir une santé et un bien-être optimaux pour ses clients. Elle offre des compléments ciblant divers domaines de santé tels que le soutien immunitaire, la santé des articulations et le vieillissement, le tout soutenu par une équipe médicale professionnelle pour assurer l'efficacité et la sécurité des produits.

Description

• Handle email inquiries as the core of the role, triage the inbox, prioritize, and resolve member tickets with clear, accurate, friendly replies. • Support members across channels, email, live chat, and occasional phone, on bookings, cancellations, modifications, membership, and billing questions. • Guide members through the platform and resolve issues at first contact wherever possible. • Verify identity and handle account details securely, following member verification and data-handling procedures. • Coordinate with operations and suppliers to resolve at-property or booking issues, and escalate the right cases at the right time. • Keep canned responses and help content sharp so common questions get fast, consistent answers. • Spot patterns in recurring issues and flag them to the operations team so we fix root causes, not just tickets.

🎯 Exigences

• Travel industry experience (required). You have worked in travel or hospitality before, whether at an OTA, travel agency, airline, hotel, or booking platform, and you understand how bookings, cancellations, and itineraries actually work. • Excellent written and spoken English, clear, warm, and professional. Members judge us by how well you communicate, so this matters as much as the travel knowledge above. • 1–2+ years in customer or member support, ideally email-based or in a ticketing environment. • Strong writing instincts, able to explain something complex simply and resolve it in one well-crafted reply. • Calm and empathetic under pressure, with a genuine solutions-first mindset. • Organized and detail-oriented, comfortable managing a busy ticket queue without dropping threads. • Tech-comfortable, quick to learn helpdesk, CRM, and booking tools. • A reliable internet connection and a quiet, professional remote workspace.

🏖️ Avantages

• Remote-first with a flexible, results-driven culture. • Real impact, you are the human members rely on when it matters most. • Room to grow into senior support or operations as the company scales. • A direct line to the operations team, your insights shape how we improve.