Customer Service Representative

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RealTruck, Inc.

Site WebLinkedInTous les Emplois

5001 - 10000 employés

🛍️ eCommerce

🛒 Commerce de détail

🔧 Matériel

💰 Series unknown en 2022-05

eCommerce • Retail • Hardware

RealTruck, Inc. est un concepteur, fabricant et détaillant en ligne basé aux États-Unis, spécialisé dans les accessoires et pièces de camion de rechange. L'entreprise développe et vend une large gamme de produits pour camions — y compris des couvre-caisses rétractables, des cabines de camion, des doublures de lit, des marchepieds, des pare-chocs et des accessoires connexes — via son site de commerce électronique, son réseau de concessionnaires et ses magasins phares. RealTruck met l'accent sur le développement de produits en interne, la fabrication américaine, le support à l'installation et un outil de construction 3D pour camions, permettant aux clients de visualiser et d'acheter des configurations personnalisées.

Description

• support the management of incoming calls, e-mails, and chats • help develop brand identity with new and existing customers • classify and assess customers’ needs to achieve satisfaction • be the front-line contact between the company and the customer • provide support to all areas pertaining to customer service • examine, analyze, and document relevant details to assure accurate data entry • provide exceptional customer service by meeting and exceeding customer expectations • act as a liaison, provide product information and resolve problems with accuracy and efficiency • acknowledge and solve customer complaints • answer general inquiries on pricing, orders, minor install issues, missing hardware, warranty, and general product information lookup • handle high volume of inbound customer touchpoints via multiple channels (phone, email, web, chat or social) • maintain a positive, empathetic, and professional demeanor at every customer touchpoint • achieve established goals or deadlines set for the department via leadership • ensure accuracy of customer records and update as needed • keep records of customer interactions, transactions, comments, and complaints • complete customer transactions and data entry in a timely manner • display high levels of accountability by following instructions or guidance provided by leadership • continuously improve job specific skills, system comprehension, and technical acumen through training

🎯 Exigences

• High school diploma or GED is required • Technical Certification or Associates Degree preferred • 1+ years of customer service, hospitality, technical support, or related work experience is required • 2-5 years of experience preferred • Internet speed at a minimum of 100 download and 25 upload for effective system connections • Ability to effectively use Microsoft Office Suite, including Outlook, Word, and Excel • Excellent written and oral communication skills • Ability to maintain/exceed overall performance with high levels of accuracy • Ability to demonstrate flexibility and innovation to resolve problematic issues in a professional manner • Advanced organization, prioritization, and attention to detail skills • Excellent attendance and dependability • Ability to respond to common inquiries or complaints • Ability to type with speed and accuracy

🏖️ Avantages

• medical, dental, and vision coverage • company-paid life insurance and disability • 401(k) with company match (eligible the first of the month after you start) • wellbeing days • parental leave • educational reimbursement • referral bonuses • exclusive employee discounts on RealTruck products