Senior Customer Success Manager

🕒 il y a 1 mois

🐊 Florida, Texas – Distant

🐊 Florida – Remote 🤠 Texas – Remote

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

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Rentvine

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201 - 500 employés

Le logiciel de gestion immobilière que l'industrie mérite. Rentvine transforme les entreprises de gestion immobilière en renforçant leur relation avec leurs clients.

Description

• Drive Adoption & Customer Value • Own post-sale customer engagement focused on onboarding, adoption, and long-term success • Guide customers in leveraging the full suite of Rentvine products to achieve their business goals • Develop and execute success plans aligned to customer objectives • Drive adoption depth and breadth across the Rentvine platform • Identify gaps in product usage and increase engagement across features and products • Monitor customer health and proactively address risks related to low adoption • Partner with AEs on Growth • Work closely with Account Executives to identify and support expansion opportunities • Surface opportunities to expand usage across additional Rentvine products and features • Provide insight into account health, usage trends, and customer goals • Participate in account planning and strategic customer conversations • Manage Customer Relationships • Build strong relationships with key stakeholders and decision-makers • Lead regular touchpoints including business reviews and strategic check-ins • Act as a trusted advisor, helping customers maximize value from the platform • Support escalations and coordinate internally to ensure strong outcomes • Support Retention & Risk Mitigation • Identify and address churn risks through improved engagement and adoption • Reinforce value by connecting product usage to customer outcomes • Partner with internal teams to resolve issues and remove blockers • Reporting & Collaboration • Report to the Senior Director of Customer Success & Support and work closely with Sales, Product, and Support.

🎯 Exigences

• 5–8 years of experience in Customer Success or Account Management • Strong track record of driving customer adoption and engagement • Experience partnering with Sales on expansion within existing accounts • Ability to connect product value to customer business outcomes • Excellent communication and relationship-building skills • Comfortable managing more complex or high-impact customer relationships • Ability to navigate ambiguity and drive results in a fast-paced environment • Preferred: Property Management industry/software experience.

🏖️ Avantages

• Team-first culture • Opportunities for professional growth and support