Associate Account Manager

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Republic Services

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1998

⚡ Énergie

📦 Logistique

Energy • Logistics

Republic Services est un prestataire de services environnementaux de premier plan, axé sur l'élimination des déchets, le recyclage et la durabilité. L'entreprise collabore avec ses clients pour gérer les déchets solides, les programmes de recyclage et les solutions environnementales connexes, en mettant l'accent sur la sécurité, l'inclusion et la durabilité. Republic Services opère dans la collecte de déchets à grande échelle, le transfert, le recyclage et les opérations de décharge à travers les États-Unis, offrant des opportunités d'emploi et assurant le respect des réglementations fédérales et étatiques. La société met en avant ses initiatives de durabilité, son innovation dans les services environnementaux et ses programmes de soutien aux employés.

Description

• Maintain and retain existing commercial and industrial waste-service customers through daily proactive outreach • Make outbound and receive inbound calls to retain business with smaller, less complex customers • Develop knowledge of company services, lines of business, pricing structures, and customer offers • Perform contractual re-signs to extend customer relationships and increase profitability • Respond to cancellation requests according to the established escalation policy • Communicate with customers regarding company pricing initiatives • Use Salesforce daily to schedule and document calls, meetings, and proposals • Capture customer emails and minimize rate restrictions and customer credits • Increase customer penetration by selling the full suite of Republic Services products • Meet regularly with the Sales Manager to review retention activities, progress against goals, and key customer relationships • Perform other assigned job-related duties

🎯 Exigences

• High school diploma or G.E.D. (Required) • 0–2 years of customer service experience (Required) • Waste or transportation industry experience (Preferred) • Ability to maintain and retain commercial and industrial waste-service customers • Ability to make outbound and receive inbound customer calls • Knowledge of services, lines of business, pricing structures, and offers • Salesforce proficiency for daily activity scheduling and documentation

🏖️ Avantages

• Comprehensive medical benefits coverage • Dental plans • Vision coverage • Health care and dependent care spending accounts • Short- and long-term disability • Life insurance • Accidental death & dismemberment insurance • Employee and Family Assistance Program (EAP) • Employee discount programs • Retirement plan with a generous company match • Employee Stock Purchase Plan (ESPP) • Paid Time Off (PTO)