Support Specialist

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🏄 California, Colorado, +11 états de plus – Distant

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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Revyse

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2023

☁️ SaaS

🏠 Immobilier

🤝 B2B

SaaS • Real Estate • B2B

Revyse est une plateforme de gestion de l'intelligence des fournisseurs et des contrats pilotée par l'IA, conçue pour les opérateurs de biens multifamiliaux. Elle centralise l'approvisionnement et les critiques des fournisseurs, la création/exécution/analyse de contrats, la conformité (vérification W-9/TIN/COI), et les insights de dépenses dans un système SaaS unique avec des flux de travail, signature électronique, intégration Yardi, et sécurité d'entreprise (SOC 2). Revyse offre également une place de marché pour les fournisseurs et des fonctionnalités axées sur les opérateurs pour réduire les risques, éliminer les processus guidés par tableur, et réaliser des économies sur l'ensemble des portefeuilles de biens.

Description

• Ticket Triage & Queue Management: You will serve as the first line of defense for all inbound support tickets across operators, vendors, and internal teams • Issue Escalation & Cross-Functional Communication: You’ll collaborate closely with Implementation and Product by identifying trends, escalating bugs, and documenting recurring issues with clear, contextual summaries • Onboarding & Data Integrity: You’ll play a key supporting role in onboarding new customers by assisting the Implementation team with critical tasks • Product Configuration Support: This role requires domain expertise to assist with tasks like building document templates, setting contract signature blocks, and configuring requirements • Documentation Support: You’ll expand and maintain our resource library, creating clear, user-friendly documentation and process guides • Generalist Responsibilities: This role is inherently versatile, stepping in to tackle a variety of tasks as they arise

🎯 Exigences

• A strong technical aptitude with proven experience in software support or customer service within a fast-paced, tech-driven environment • A “measure twice, cut once” mentality. Your work is wildly accurate • Multifamily domain knowledge and exposure to the relationship between operators and suppliers • Somewhere around 2+ years of experience is a good benchmark, but not a hard and fast rule • Exceptional problem-solving skills and the ability to diagnose and resolve technical issues quickly and accurately • Great written and verbal communication skills, capable of translating complex technical concepts into clear guidance for customers • Experience in technical documentation and the creation of client-facing materials • Experience with helpdesk systems and project management tools, like Notion, Zendesk, etc • Strong organizational skills and attention to detail • Ability to manage multiple tasks and projects simultaneously while maintaining a high level of accuracy and quality • Entrepreneurial, generalist mindset with a willingness to roll up your sleeves and take complete ownership of initiatives in a startup environment

🏖️ Avantages

• Collaborative remote-forward work environment with a SUPER passionate and talented team • Trust falls are part of our DNA • We don’t think it’s weird or awkward to care about our well-being at work - we value each other as individuals and are energized by the idea of understanding our colleagues on a deeper level • Our leadership philosophy is to over communicate, always • We’re transparent about company goals and opportunities