Customer Care Manager

🕒 il y a 2 jours

🦌 Connecticut, Illinois, +1 états de plus – Distant

🦌 Connecticut – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote

💵 $95 200 - $126 700 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

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Reworld Waste

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1001 - 5000 employés

Waste Management • Sustainability • Environmental Services

Reworld Waste est une entreprise dédiée à fournir des solutions de gestion des déchets durables sans compromis. Elle collabore avec des entreprises et des communautés pour transformer des défis complexes liés aux déchets en impacts environnementaux positifs, promouvant ainsi une économie circulaire. Ses services incluent des solutions zéro déchet en décharge, le recyclage des eaux usées, le traitement des déchets dangereux et la réutilisation des ressources, aidant ainsi les entreprises à minimiser les risques et maximiser la valeur grâce à des stratégies innovantes de gestion des déchets.

Description

• Hire, train & develop customer service personnel across all MPF locations • Complete yearly reviews and develop goals for personnel to support the company, region, and department • Establish standard job descriptions and roles and responsibilities for all Client Services positions • Work with Sr Director, Customer Care in defining a strategy to reorganize the Customer Service Department • Achieve budgeted revenue targets related to assigned book of customers • Mentor and manage Account Managers in achieving individual revenue quotas • Grow and foster a Customer First Culture: provide timely, reliable, accurate information and documentation to our customer base • Champion Customer Service commitment to same day response for all internal/external customer inquiries • Train and coach customer service representatives to ensure quality and standardization of roles, responsibilities, system utilization and overall service delivery • Build on-call scheduling function including definition and measurement of KPIs • Participate in client review meetings and sales presentations as required

🎯 Exigences

• High School Diploma / GED required • 3-5 years of experience in Client Services • Extensive leadership and team building skills • Experience in project management • Must exercise good judgement and problem-solving skills • Demonstrate attention to detail and time management • Ability to analyze information and suggest improvements • Proficient in Microsoft Office, specifically Outlook, Word, and Excel • Excellent written and verbal communication skills

🏖️ Avantages

• Competitive compensation and benefits packages • Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities