Global Key Account Manager – Hyperscale Solutions

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Rittal North America LLC

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1982

🏢 Entreprise

🔧 Matériel

⚡ Énergie

Enterprise • Hardware • Energy

Rittal North America LLC est une entreprise qui offre une large gamme de solutions d'infrastructure industrielle et informatique. Elle se spécialise dans les enveloppes, la distribution d'énergie, le contrôle climatique et l'infrastructure informatique, visant à améliorer l'efficacité et à fournir des solutions robustes pour divers secteurs, y compris l'énergie, l'alimentation et les boissons, le commerce de détail, la logistique et l'automobile. Rittal propose également des unités de distribution de refroidissement modulaire adaptées aux centres de données et d'intelligence artificielle, illustrant leur engagement envers la durabilité et l'efficacité énergétique. Leur portefeuille de produits complet est conçu pour améliorer la productivité et protéger l'environnement, avec un accent important sur les solutions d'automatisation et de sécurité informatique.

Description

• Manage day-to-day and strategic interactions with assigned global hyperscale accounts, serving as the primary point of contact for customer relationships. • Develop and execute account plans, conduct quarterly business reviews, and track performance against defined KPIs and growth targets. • Monitor delivery schedules, open orders, and supply chain updates, coordinating internal resolution of issues to meet customer expectations. • Track and report on customer quality, pricing, and delivery KPIs, and coordinate cross-functional responses when performance gaps are identified. • Align internally with supply chain, logistics, product management, quality, and engineering teams to support and advance ongoing hyperscale programs. • Lead new product introduction activities and product transitions, managing timelines, stakeholder communication, and risk mitigation. • Own order forecasting processes and translating customer demand signals into actionable input for production and capacity planning teams. • Identify and develop new contacts, projects, and expansion opportunities within assigned hyperscale accounts to grow the scope and revenue. • Prepare and deliver tailored product and solution presentations and proposals. • Maintain regular, proactive communication with customer teams to ensure high satisfaction and strengthen the overall relationship. • Drive penetration across key customer functions including procurement, engineering, operations, sustainability, and senior leadership. • Share market intelligence and strategic insights with leadership to improve commercial and product decisions. • Coordinate with marketing on customer events, executive visits, and hyperscale-focused collateral and campaigns. • Maintain compliance with corporate procedures, ISO requirements, and documentation standards across all account activities.

🎯 Exigences

• Bachelor's degree required, engineering, business management, marketing, or a related field preferred. • Minimum of 4–6 years of experience in account management, enterprise sales, or business development - preferably within IT infrastructure, data center, or technology sectors. • Proven ability to independently manage complex, multi-stakeholder accounts and drive revenue growth. • Strong interpersonal skills with the ability to build trusted relationships across multiple levels of customer organization. • Solid analytical and problem-solving skills with attention to detail. • Excellent verbal and written communication and presentation skills. • Proficiency in MS Office (Word, Excel, PowerPoint) and CRM platforms (Salesforce or equivalent). • Global account management or cross-regional experience is a plus.

🏖️ Avantages

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development