Manager, Enterprise Customer Success

🕒 il y a 2 mois

🐻 Alaska, California, +7 états de plus – Distant

🐻 Alaska – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote ☕ Washington – Remote

💵 $109 480 - $147 200 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

🏆 Customer Success

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Samsara

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2015

🏢 Entreprise

🚗 Transport

🔐 Sécurité

💰 Seed Round en 2014-08

Enterprise • Transport • Security

Samsara est une entreprise technologique qui propose une plateforme d’opérations complète visant à améliorer l’efficacité, la sécurité et la durabilité des organisations. Ses solutions comprennent : • sécurité basée sur la vidéo • télématique des véhicules • monitoring des équipements • applications pour la main-d’œuvre • visibilité des sites Samsara accompagne un large éventail de secteurs, notamment le transport, la logistique, la construction et le secteur public. La plateforme connecte les personnes, les systèmes et les données, permettant aux organisations de prendre des décisions plus rapides et fondées sur les données. La technologie Connected Operations de Samsara aide les organisations complexes à fonctionner plus efficacement grâce au GPS en temps réel, à des alertes proactives, à des formations à la conformité et au suivi des actifs.

Description

• Ensure ongoing success and value realization for Samsara’s enterprise customers. • Define and execute long-term strategies for the Select Customer Success team that support Samsara’s commitment to providing excellent service. • Find and grow the next generation of CSMs at Samsara. • Keep executives informed of progress and advocate for change when needed. • Lead from the front with a willingness to get your hands dirty. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. • Hire, develop, and lead an inclusive, engaged, and high-performing team.

🎯 Exigences

• 8+ years in Customer Success, account management, or consulting. • 3+ years in management positions, including recruiting and retaining top talent. • Experience with $1M+ ACV customers. • Experience with Enterprise SaaS. • Ability to travel within the United States for customer meetings and events (up to 25%). • Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology. • Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite. • Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance. • Solutions-focused with strong problem-solving skills and a bias for action. • Ability to think big while also executing with excellence. • Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment. • Diplomacy, tact, and poise under pressure when working through customer issues. • Demonstrated ability to foster an inclusive team environment that values diverse perspectives​. • Bachelor's degree from a 4-year institution.

🏖️ Avantages

• Flexible, employee-led remote model • Professional development stipend • Comprehensive health and parental leave plans