Customer Service Representative

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🌴 South Carolina – Distant

🌴 South Carolina – Remote

💵 $17 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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South Carolina 811

Site WebLinkedInTous les Emplois

51 - 200 employés

South Carolina 811 (également connu sous le nom de Palmetto Utility Protection Service, Inc. ou PUPS) est le centre d'appel unique centralisé de la Caroline du Sud qui notifie les propriétaires d'installations souterraines membres d'une excavation planifiée. Nous nous engageons pour la sécurité de notre communauté et à prévenir les dommages aux installations souterraines en Caroline du Sud.

Description

• Accurately record data from the caller on inbound telephone lines and process notices. • Individuals must also accurately tell caller pertinent and legal information on each locate notice. • Individuals must continuously be dedicated to the safety of our stakeholders and the public. • Be available at all times during scheduled shifts to input locate notices and receive incoming calls from excavators. • Other duties as assigned by the Operations Manager or Director of Operations.

🎯 Exigences

• Minimum requirement is a high school diploma or equivalent • 2 years of customer service experience required • Be able to pass an assessment test for typing and customer service skills • Be able to type at least 45 wpm accurately (or at least 14,500 kph) • Must be willing to undergo a background check, in accordance with local law/regulations. • Bilingual candidates encouraged to apply • Must have minimum internet speeds required: 3 Mbps upload/10 Mbps download (Company will provide a link to a test to confirm) • Ability to understand and listen effectively to customer situations while maintaining company interests • Handle a high volume of telephone contacts that may include difficult and demanding customer situations • Have effective time management skills and manage working in a fast-paced environment

🏖️ Avantages

• Company-provided equipment • Paid Time-Off • Medical, Dental, and Vision Benefits • 401K • Career Growth