Senior Product Manager, Operations – Commercialization

🔥 il y a 22 heures

🌐 États-Unis, Canada – Distant

🇺🇸 États-Unis – Télétravail 🇨🇦 Canada – Télétravail

💵 $165 000 - $195 000 / an

⏰ Temps Plein

🟠 Senior

⚡️ Responsable Opérations Produit

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 3%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Serve Robotics

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2017

📦 Logistique

🍽️ Alimentation et boissons

🚗 Transport

💰 €30 000 000 Venture Round en 2023-08

Logistics • Food & Beverage • Transport

Serve Robotics est une entreprise innovante qui se consacre à révolutionner l'industrie de la livraison grâce à ses robots autonomes. L'entreprise vise à rendre les services de livraison plus abordables, durables et pratiques en utilisant des robots autonomes au lieu de véhicules traditionnels de deux tonnes pour les petites livraisons comme les burritos. Grâce à un accord commercial avec Uber, Serve Robotics prévoit de déployer jusqu'à 2 000 robots, marquant une avancée significative dans le secteur de la livraison autonome.

Description

• Own the product roadmap for Operations & Commercialization • Define success measures for operational performance and delivery quality • Use operational data, customer and partner feedback, and field observation to identify root causes and prioritize opportunities • Build scalable workflows for robot supervision, deployment, and dispatch • Improve delivery reliability through issue detection, remote interventions, exception handling, incident follow-up, and service recovery • Elevate customer, merchant, and public experience through dependable interactions • Enable commercial launches through product capabilities, integrations, onboarding workflows, and SLA guardrails • Scale market deployments with repeatable capabilities and workflows • Own products from concept through launch and iteration • Drive execution with Engineering through scoped, sequenced, iterative releases • Use analytics and AI-enabled tools, including LLM-based analysis or agents, to investigate data and prototype workflows • Coordinate cross-functional quality initiatives with Analytics, Engineering, Operations, Program Management, Safety, Support, and Field Operations • Travel periodically to operating markets and partner sites to observe workflows, support launches, and validate product performance • Work with live physical operations while balancing iteration, reliability, and safety

🎯 Exigences

• 6+ years of product management experience taking software products from discovery through launch and iteration • Experience building tools or platforms for operationally complex environments such as logistics, mobility, marketplaces, field services, or enterprise workflows • Strong user-discovery skills • Technical fluency with APIs, data flows, connected systems, and product analytics • Ability to define and use metrics to improve reliability, delivery quality, efficiency, user experience, or business performance • Strong prioritization and judgment • Practical experience using AI-enabled tools or LLMs • Track record of shipping iteratively with Engineering • Excellent written and verbal communication, stakeholder management, and ability to influence cross-functional teams • Familiarity with fleet management, dispatch, remote assistance, incident management, maintenance, or field-service systems • Experience building partner-facing APIs, integrations, onboarding workflows, or multi-sided marketplace products • Hands-on analytics skills such as SQL and dashboards, or experience using AI agents, LLM tools, and code-interpreters • Experience owning delivery-quality or reliability metrics, conducting root-cause analysis or incident reviews, or supporting release management • Must answer whether employment visa sponsorship will be required

🏖️ Avantages

• Equity • Periodic travel to operating markets and partner sites

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