Customer Service Agent

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Shiftmove

Site WebLinkedInTous les Emplois

201 - 500 employés

📦 Logistique

💼 Conseil

🏭 Fabrication

Logistics • Consulting • Manufacturing

Shiftmove est une plateforme logicielle complète de gestion de flotte qui simplifie les opérations de mobilité pour les entreprises. Elle fournit une interface holistique pour surveiller la performance des véhicules, le respect des réglementations et la logistique, assurant ainsi l'efficacité et la prise de décision stratégique. Avec des fonctionnalités telles que le suivi en temps réel, les journaux de bord numériques et les processus automatisés, Shiftmove aide les organisations à gérer leurs flottes tout en respectant les exigences légales et en améliorant la rentabilité.

Description

• Customer support & assistance: Supporting business clients with technical questions about our fleet management software — by phone and/or in writing, depending on preference. • Ticket handling: Receiving, conducting structured analysis of, and independently processing customer inquiries through to resolution. • Problem analysis: Identifying root causes of technical issues (e.g., hardware or app usage) and initiating appropriate remedial actions. • Documentation: Accurately documenting inquiries, solutions and relevant information in the ticketing system (Zendesk). • Feedback & collaboration: Passing on structured findings from customer interactions to other teams to continuously improve products and processes.

🎯 Exigences

• Customer service experience: You have at least some practical experience in telephone or written customer support, ideally in technical support. • Customer orientation: You work empathetically and service-mindedly and enjoy direct contact with customers. • Strong communication: You communicate calmly and professionally, even in demanding situations. • Technical interest: You have a basic technical understanding and are curious about digital products, apps and potential sources of errors. • Structure & prioritization: You can handle multiple requests in parallel, capture information in a structured way and prioritize effectively. • Languages: You have German language skills at C2 level and English skills at least at B2 level.

🏖️ Avantages

• Vacation: 30 days • Workation: Work remotely worldwide for up to 6 weeks per year • Dog-friendly office: Four-legged colleagues are welcome 🐶 • Development: €2,000 annual budget for personal and professional development • Main benefits: Urban Sports Club, Hrmony subscription, JobRad or subsidy for a BVG public transport ticket • Wellbeing: 1 Mental Health Day + access to nilo.health • For foodies: Free lunch once a week, biweekly company breakfast and beverages & snacks available around the clock 🍕