Service Quality Manager

🕒 il y a 4 jours

🌲 North Carolina – Distant

🌲 North Carolina – Remote

⏰ Temps Plein

🟠 Senior

🔴 Expert

👔 Manager

👻 Score fantôme 16%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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SMT Inc.

Site WebLinkedInTous les Emplois

51 - 200 employés

🏭 Fabrication

🤝 B2B

Manufacturing • B2B

SMT est une installation complète de tôlerie de 18 580 m². Nos compétences clés comprennent la découpe, le pliage, la soudure mig/tig/robotique, l'insertion de matériel, le revêtement en poudre, la sérigraphie et l'assemblage. Notre atout majeur est notre ligne de poudrage de convoyeur de 2 787 m², dotée d'une cabine Nordson ColorMax. SMT est en activité depuis plus de 50 ans. Nous sommes certifiés ISO, gérés par une femme et enregistrés ITAR.

Description

• Establish and manage the service quality system • Create and maintain standard work procedures, Methods of Procedure (MOPs), commissioning and PM checklists, and field data sheet templates for critical power products • Set acceptance criteria for field work, including torque and thermal limits, as-found/as-left records, and photo and signature evidence • Manage safety compliance for the service team, including NFPA 70E, OSHA, site access and badging, LOTO and energized-work permits • Maintain current training and certification records • Verify partner technicians before site access through credential, training, insurance and background-check review • Run the training pipeline to develop and align new hires for servicing Rise Power Systems hardware • Conduct quality walk-downs and audits during commissioning and PM visits • Provide hands-on support for PMs, troubleshooting and emergency calls when volume or complexity requires • Conduct customer site visits for escalations and service reviews • Serve as the escalation point in the emergency service rotation

🎯 Exigences

• 7+ years in critical power, electrical field service or mission-critical facilities • At least 3 years in a quality, program or vendor-management role • Hands-on knowledge of low- and medium-voltage power distribution, including PDUs, RPPs, STSs, UL 891 switchgear or UPS • Experience working with modular platforms and performing field retrofits and upgrades • Experience managing subcontractors or staffing partners • Working knowledge of NFPA 70E, OSHA and data center site practices, including MOPs, LOTO, energized-work permits and change control • Experience building procedures, checklists and corrective-action processes from scratch • Clear written communication • Valid driver's license • Ability to pass background checks and travel • Preferred: Bachelor's degree in electrical engineering or a related field • Preferred: NETA ETT Level II or higher, or OEM factory training on PDUs, STSs or UPSs • Preferred: Quality credentials such as ASQ CQA or CQE, Six Sigma Green Belt, or experience with ISO 9001 standards • Preferred: Experience at an OEM or independent service organization that runs a multi-region partner network • Preferred: Comfort with field service software, CMMS tools and Excel/Power BI reporting • Ability to wear arc-flash PPE, stand for extended periods, perform ladder work and lift up to 50 lbs • Ability to work some nights or weekends during customer maintenance windows

🏖️ Avantages

• Full-time, salaried (exempt) employment • Remote work arrangement • Occasional field work and customer site visits • Travel to customer sites and partner locations • Emergency service rotation with some nights or weekends for customer maintenance windows