Head of Oracle Services

🕒 il y a 19 jours

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🔴 Expert

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Support Revolution

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2012

🏢 Entreprise

☁️ SaaS

💳 Fintech

Enterprise • SaaS • Fintech

Support Revolution est une entreprise spécialisée dans la fourniture de services de support tiers pour les produits Oracle et SAP. Ils proposent des solutions de maintenance et de support rentables visant à réduire considérablement les coûts de support — potentiellement jusqu'à 90 % — tout en garantissant un service personnalisé et la continuité opérationnelle pour les entreprises dépendant de systèmes logiciels hérités tels que PeopleSoft, Exadata, et SAP. Leurs services incluent le support proactif, la migration de données et les services gérés, permettant aux clients d'optimiser leurs dépenses informatiques et d'améliorer leur productivité.

Description

• Lead global Oracle Support and Application Managed Services delivery across multiple customers and complex Oracle environments • Build trusted senior customer relationships and ensure exceptional service experiences • Inspire, develop and grow high-performing Oracle teams globally • Identify and implement improvements to processes, tooling, reporting and ways of working • Support renewals, upselling, service expansion and new customer opportunities • Contribute Oracle expertise to bids, RFPs, presentations, workshops and customer discovery sessions • Shape onboarding, transitions, service models and delivery approaches for new customers • Manage projects and customer commitments from initiation through successful delivery • Lead new customer onboarding and transition into structured support and AMS delivery models • Coordinate global and cross-functional resources to deliver customer outcomes • Manage escalations, critical incidents and challenging customer situations • Participate in screening, hiring manager and team interviews

🎯 Exigences

• Strong Oracle EBS experience and solid understanding of Oracle applications and business processes, ideally across Financials, Supply Chain, HR and Payroll • Extensive experience leading Oracle Support and/or Application Managed Services (AMS) teams • Proven project management and service delivery experience • Strong people management and leadership experience, including developing, mentoring and building high-performing Oracle teams • Proven experience managing enterprise customers and complex service delivery environments • Experience leading new customer onboarding and transition projects • Ability to develop and manage project plans, transition plans, resource requirements, timelines, milestones and delivery activities • Experience managing global or distributed teams and coordinating cross-functional resources • Strong commercial awareness and experience supporting bids, proposals, RFPs and pre-sales activities • Excellent communication and presentation skills • Strong understanding of ITIL and service management principles • Ability to manage escalations, critical incidents and challenging customer situations calmly and decisively • Proactive, commercially minded approach to improving customer relationships, expanding services and contributing to business growth • Applicants must be currently based in the UK with the right to work in the UK without sponsorship

🏖️ Avantages

• Potential transition from the 12-month contract into a permanent role based on business needs, performance and mutual fit • Distributed/global team environment • Opportunity for autonomy, strategic influence and professional impact • Collaborative team interview experience • Reasonable adjustments and support for an inclusive recruitment process