Manager, Enterprise Account Management, DACH

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Thomson Reuters

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2008

💸 Finance

📱 Médias

☁️ SaaS

Finance • Media • SaaS

Thomson Reuters est une entreprise mondiale de contenu et de technologie qui fournit aux professionnels des solutions fiables et précises dans les secteurs juridiques, fiscaux et comptables, du commerce international et de la gestion des risques. L'entreprise propose une gamme de produits incluant des outils de recherche juridique, des logiciels de préparation fiscale, des solutions de conformité et de régulation, ainsi que des services média tels que Reuters pour les nouvelles mondiales. Avec des investissements significatifs dans l'IA générative, Thomson Reuters continue d'innover pour aider les professionnels à optimiser leurs flux de travail et améliorer leur prise de décision. Leurs plateformes desservent diverses industries telles que les cabinets d'avocats, les entreprises, les professionnels de la fiscalité, et les organisations médiatiques, en fournissant des outils essentiels qui combinent une technologie puissante avec un contenu d'expert approfondi.

Description

• Develop and implement a comprehensive account management strategy aligned with the Corporates segment's strategy in collaboration with cross-functional teams to drive new customer acquisition, expand customer relationships, and renewal sales within assigned territories. • Oversee the development and execution of strategic account plans to achieve sales targets, maximize revenue from existing customers, and expand the customer base. • Lead, mentor, and manage a high-performing account management team, fostering a positive and results-oriented environment through sales process excellence. • Establish clear goals, KPIs, and performance metrics for the team, providing regular feedback and coaching to drive individual and team success. • Ensure a strategic product mix across the assigned team to achieve company revenue goals and sustainable growth. • Foster strong, long-term relationships with key customers and stakeholders, building trust and credibility through consistent communication and exceptional service. • Ensure high levels of customer satisfaction and loyalty by addressing customer needs and concerns promptly and effectively. • Collaborate with the Customer Success Leader to ensure a seamless customer experience, contributing to customer retention and expansion of the full product portfolio. • Collaborate closely with customers to thoroughly understand their business needs, challenges, and goals. • Participate in key customer business meetings to ensure alignment with customer goals and objectives, demonstrating a deep understanding of their business. • Partner effectively with solution consultants to develop tailored solutions that precisely meet customer needs and requirements. • Coordinate seamlessly with professional services teams to ensure timely and successful implementation of solutions, guaranteeing customer satisfaction. • Collaborate with the sales team and the Partnerships & Alliances team to develop and execute go-to-market campaigns with strategic partners. • Develop strong relationships with key partners, ensuring that the partner metric is consistently met or exceeded. • Partner and collaborate with Industry & Product Specialists to develop and execute impactful product marketing campaigns and develop our customer solution portfolio. • Contribute to the prioritization of features and continuous improvement of our solutions and processes based on market feedback and customer needs. • Closely monitor, analyze, and report on key performance metrics, including sales targets, renewal rates, and customer satisfaction, to track progress and identify areas for improvement. • Provide regular reports, updates, and other information on account management activities and outcomes to executive leadership, ensuring transparency and accountability. • Continuously assess and improve processes to enhance efficiency and effectiveness of the account management team.

🎯 Exigences

• Fluency in English and German is essential. • A customer-centric mindset with a commitment to providing exceptional product and service through deep understanding and long-term partnerships with the Software technology customers. • Proven ability to inspire, motivate, and guide teams to achieve ambitious goals. • Demonstrated ability to develop & execute a strategic account management process that focuses on building and maintaining relationships with key customers to ensure their satisfaction, retention, and drive business growth, leading to customer loyalty, advocacy and long-term revenue. • Strong grasp of sales processes and strategies, with the ability to develop compelling value propositions that address customer use cases with solutions from the product portfolio. • Proven ability to negotiate complex terms and conditions and close agreements for the sale and license of software and technology, including services. • Excellent executive-level verbal and written communication skills. • Possesses strong interpersonal skills and active listening skills, capable of conveying complex information in an accessible and engaging manner. • Ability to analyze market data, feedback, and sales performance to inform strategies and decisions. • Proven ability to find solutions to difficult or complex issues by defining the problem, determining the cause of the problem, identifying/prioritizing/selecting alternatives and then implementing the chosen solution. • Exceptional ability to work effectively with cross-regional/functional teams, including sales, product development, marketing, and commercial excellence. • Comfortable working in a fast-paced, dynamic environment with a willingness to embrace change and new challenges. • Experience in developing and delivering training programs. • Experience working in a fast-paced, high-growth environment. • Strong work ethic, self-motivation, and a passion for driving results. • Proven experience in building and managing successful partnerships and alliances.

🏖️ Avantages

• Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. • By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. • Comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. • Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.