Case Manager, Saturday & Sunday 12AM - 12:30PM

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 11%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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TimelyCare

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2017

🏥 Santé

📚 Éducation

🧘 Bien-être

💰 €60 000 000 Series B - TimelyCare en 2021-01

Healthcare • Education • Wellness

TimelyCare est un prestataire de santé virtuelle et de bien-être, axé sur les établissements d'enseignement supérieur. Il offre des services de santé mentale et médicales 24/7, incluant le conseil, la psychiatrie, le soutien en cas de crise, des outils de soins digitaux, des communautés de pairs, et du coaching en santé et réussite, accessibles par téléphone et vidéo aux étudiants, enseignants et personnels des collèges et universités. La plateforme met l'accent sur la coordination des soins, un réseau diversifié de prestataires qualifiés, des intégrations LMS/EHR, et un soutien axé sur les résultats pour améliorer la rétention des étudiants, la réussite académique et le bien-être sur le campus.

Description

• Provide telephonic and virtual case management, care coordination, crisis support, and member navigation • Take CrisisNow calls during assigned coverage times and provide immediate support to callers • Remain available in queue while awaiting CrisisNow calls or other assigned call center responsibilities • Assess imminent risk of harm and escalate to emergency services, local authorities, 988, licensed leaders, or internal leadership when appropriate • Provide crisis intervention, emotional support, de-escalation, safety planning, and resource connection • Serve as a key member of the Crisis Response Team during life-threatening emergencies and urgent safety concerns • Review and respond to flagged Peer Community and TimelyGuide posts • Escalate imminent or high-risk concerns to licensed clinical leaders and appropriate internal teams • Coordinate care with TimelyCare providers, school counseling and health centers, external providers, community resources, and other support systems • Develop, support, and monitor individualized care plans • Advocate for members to receive the right level of care, including higher levels of care when telehealth is not appropriate • Support members with psychiatric, mental health, substance use, medical, social, academic, and basic needs concerns • Monitor member progress and recommend care-plan adjustments • Provide education, support, and advocacy to members and appropriate families or support systems • Assist with medication coordination between TimelyCare and outside providers • Support referrals, scheduling, administrative needs, and care navigation • Serve as a liaison among members, providers, customer support, care coordination, campus partners, and community resources • Support faculty and staff guidance calls related to student well-being concerns • Monitor case management triggers and higher-level-of-care needs • Maintain accurate, confidential, timely, and secure documentation • Use video conferencing, phone, email, SMS, EHR systems, and other technology platforms • Manage workload, queue responsibilities, documentation, and follow-up tasks in a structured call center environment • Perform other clinical, operational, technical, and administrative duties as assigned

🎯 Exigences

• Masters degree in the mental health field, such as professional counseling, social work, marriage, and family therapy, or a related field, required • Active and unrestricted clinical license preferred or required based on role scope and business need • 3-5 years of experience in a clinical setting with direct patient care in a call-center environment, crisis management and intervention, case management, and care coordination • Experience working with clients with a broad range of complex psychiatric, mental health, substance abuse, and medical disorders • Experience in crisis intervention and case management within a call center, telephonic, or virtual care environment • Comfort working in crisis-level situations, including suicide risk, safety concerns, de-escalation, mandatory reporting concerns, emergency escalation, and care coordination during urgent events • Knowledge and experience implementing crisis intervention techniques at the individual, organizational, and community level • Strong understanding of telehealth best practices, documentation standards, confidentiality, and member-centered care • Excellent customer service skills and strong verbal and written communication skills • Ability to work within structured schedules, queue-based responsibilities, and time-sensitive operational expectations • Strong time management skills, with the ability to balance calls, queue coverage, flag reviews, documentation, crisis response, and case management follow-up • Adaptability to quickly changing priorities, student needs, provider needs, and operational demands • Proficiency, or ability to quickly learn, in Microsoft Office, Google Suite, Zoom, Slack, Zendesk, Electronic Health Record systems, and TimelyCare administrative platforms • Bilingual skills are a plus, but not required

🏖️ Avantages

• Paid Company Holidays • No work on your birthday • Flexible PTO • Volunteer Time Off (VTO) • Variable bonus eligibility on a quarterly basis • Company-sponsored Health Insurance (Medical, Dental, Vision) • Pet Insurance • Company-paid group Life Insurance • Company-paid Short Term Disability • Concierge benefit support services • 401(k) with employer match • Free access to TimelyCare virtual medical and mental health support • Mission-Driven Purpose with a Supportive Team Culture