Account Specialist Manager

🕒 il y a 1 mois

🏖️ New Jersey – Distant

🏖️ New Jersey – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 25%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Trademark Plastics Corporation

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 1977

🏭 Fabrication

📦 Logistique

🛒 Commerce de détail

Manufacturing • Logistics • Retail

Trademark Plastics Corporation semble fabriquer et/ou commercialiser des produits ménagers en plastique. La brève description source (« Home Products Sales Contact ») suggère que l’entreprise se concentre sur les articles ménagers en plastique et met à disposition des canaux de vente et de contact pour ses clients ou partenaires commerciaux. Elle s’adresse probablement aux consommateurs du secteur de la distribution et fournit éventuellement des détaillants ou d’autres entreprises spécialisées dans les articles pour la maison.

Description

• Lead, coach, train, and develop the Account Specialist team • Establish standards for customer communication, order management, follow-up, documentation, issue escalation, and service quality • Oversee customer inquiries, order changes, complaints, escalations, and customer-impacting issues • Monitor open orders, past-due orders, fulfillment concerns, inventory availability, transportation delays, and other exceptions affecting customer commitments • Partner with Sales, Operations, Logistics, Warehouse, Purchasing, Finance, and other departments to resolve issues and improve handoffs • Identify recurring issues, process gaps, service failures, and root causes; lead corrective actions and long-term improvements • Develop and use KPIs, dashboards, reporting tools, and performance reviews to evaluate team effectiveness • Promote process standardization, documentation, cross-training, backup coverage, technology adoption, automation, and business continuity • Support a customer-focused culture emphasizing proactive communication, ownership, accuracy, and follow-through

🎯 Exigences

• Experience leading, coaching, training, or managing a customer service, account management, order management, or customer operations team • Strong understanding of order-to-delivery processes, customer service expectations, and cross-functional business operations • Proven ability to manage escalations, resolve issues, communicate professionally, and maintain accountability across teams • Strong organizational, analytical, and problem-solving skills with excellent attention to detail • Ability to manage multiple priorities, deadlines, customer requirements, and operational challenges in a fast-paced environment • Experience using NetSuite, order-management systems, reporting tools, dashboards, productivity applications, and business technology • Strong written and verbal communication skills, with the ability to work effectively with customers, employees, sales teams, and internal departments • A continuous-improvement mindset with the ability to identify better ways to work, reduce errors, improve visibility, and strengthen the customer experience • Experience in manufacturing, distribution, logistics, warehouse, supply chain, inventory management, or plastics-related industries preferred • Experience developing KPIs, dashboards, reports, standard operating procedures, training materials, or process controls preferred • Familiarity with Salesforce, workflow automation, AI tools, or technology-enabled process improvement preferred • Bachelor’s degree in business administration, management, supply chain, operations, or a related field preferred • Relevant professional certifications are a plus • Ability to maintain a professional remote work environment • Ability to communicate effectively by phone, email, and video • Ability to use company systems and technology reliably

🏖️ Avantages

• Remote work arrangement • Occasional travel to support customers, employees, company locations, meetings, training, or other business needs