Customer Success Technical Advisor

Emploi pas sur LinkedIn

🕒 il y a 23 jours

🌐 Allemagne, Autriche, +1 autres pays – Distant

🇩🇪 Allemagne – Télétravail 🇦🇹 Autriche – Télétravail 🇨🇭 Suisse – Télétravail

⏰ Temps Plein

🟠 Senior

🔴 Expert

🧑‍🔧 Responsable Succès Client Technique

👻 Score fantôme 14%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Trend Micro Europe

Site WebLinkedInTous les Emplois

5001 - 10000 employés

🔒 Cybersecurity

Cybersecurity

La page LinkedIn officielle de Trend Micro Europe.

Description

• Act as the primary technical voice for enterprise clients post-deployment • Shift customer engagement from ticket resolution toward measurable security outcomes • Contribute technical milestones to Customer Success Plans covering platform adoption, version upgrades, and feature deployments • Conduct architectural reviews and configuration audits of the TrendAI platform • Guide clients through onboarding and deployment to accelerate time-to-value and feature utilization • Design and deliver customized technical workshops and best-practice sessions for customer SOC and SIEM operations • Provide technical oversight and proactive recommendations during critical security events • Perform deep-dive root cause analysis on complex issues and recommend long-term solutions • Liaise regionally between customers and Product Engineering, R&D, and Sales Engineering • Influence product roadmaps through cross-functional collaboration • Maintain account health records, environment maps, troubleshooting playbooks, and operational reports

🎯 Exigences

• Fluent in both written and spoken German and English • 10 or more years of experience in technical support, security architecture, systems engineering, or a relevant client-facing consulting field • Strong knowledge of security frameworks, including NIST and MITRE ATT&CK • Experience with SIEM/SOC operations and endpoint/network defense technologies • Deep understanding of Windows Server, Linux, and Solaris • Experience with hybrid-cloud infrastructure, including AWS, Azure, and GCP • Excellent written and verbal communication skills • Ability to articulate complex technical risks in simple, business-centric terms for executive stakeholders • Highly process-oriented with strong digital organization, documentation, and technical reporting skills • Technical certifications strongly preferred, such as TCAP, TSCE, CISSP, CCNA, CCNP, or cloud platform certifications

🏖️ Avantages

• Equal opportunity employment • Commitment to a diverse and multicultural workforce • Inclusive, non-discriminatory workplace • Culture that encourages innovation and collaboration