Strategic Account Manager

🕒 il y a 2 mois

🦞 Maine – Distant

🦞 Maine – Remote

⏰ Temps Plein

🟠 Senior

🔴 Expert

💰 Responsable de comptes

👻 Score fantôme 29%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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VETRO, Inc.

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51 - 200 employés

Fondée en 2016

💼 Conseil

📦 Logistique

🏗️ Construction

Consulting • Logistics • Construction

VETRO, Inc. est une entreprise spécialisée dans les solutions de gestion des réseaux fibre optique. Leur produit phare, FiberMap, est une plateforme native cloud conçue pour planifier, concevoir, construire et exploiter des réseaux fibre. Les services de VETRO rationalisent la planification SIG et offrent une gestion des données en temps réel pour des clients tels que les coopératives électriques, les cabinets d'ingénierie, les fournisseurs d'accès Internet (FAI) et diverses organisations du secteur public, améliorant ainsi l'efficacité tout au long du cycle de vie des réseaux fibre optique.

Description

• Drive and lead the renewals process with the Account team to preserve and improve customer contracts and relationships • Engage key decision-makers to identify customer requirements and uncover roadblocks • Negotiate and execute renewal contracts in partnership with Finance • Present renewal proposals and options and notify customers of upcoming contract expirations • Identify upsell and cross-sell opportunities during contract renewal • Communicate risks and lead resolution strategies, escalating when appropriate • Build and maintain relationships with client stakeholders and decision-makers • Serve as the primary client contact and provide customer service and support • Understand client objectives and challenges and provide tailored solutions • Monitor account performance, Customer Health metrics, and key trends • Proactively engage customers and lead escalations through resolution • Prepare and present reports on account status, renewal forecasts, and expansion opportunities • Use data-driven insights to inform account strategies and decisions • Collaborate with sales, marketing, product, and customer success teams • Share client feedback to inform product development and marketing strategies • Participate in team meetings, training, and professional development activities • Report to the Director of Account Management

🎯 Exigences

• 10+ years of experience in account management, sales, or customer success in the SaaS industry • Bachelor’s degree in Business, Marketing, or a related field • Proven experience in selling SaaS solutions, with a strong ability to engage prospects and drive subscription-based sales • Ability to develop a strong understanding of VETRO’s business model and industry trends • Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships • Strategic thinker with the ability to develop and execute account plans • Analytical mindset with the ability to interpret data and use it to inform strategies • Self-motivated and results-oriented, with a proven ability to meet and exceed targets • Proficient in CRM software and other account management tools • Designated home workspace conducive to productivity and confidential video calls for hybrid work • Ability to work distraction-free from non-work responsibilities during working hours

🏖️ Avantages

• Comprehensive benefits package, including health insurance • Retirement plans with 401K match • Remote work stipend • Learning & Development fund • Flexible vacation and PTO • Professional development opportunities • Career growth within an innovative and rapidly growing company • Flexible work arrangements with a remote-first approach • Technology assistance to set up a home office • Semi-monthly internet stipend • Commission and opportunity to overperform on accelerators (included in OTE)

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