Lead D365 CRM Consultant

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🇩🇪 Allemagne – Télétravail

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

👻 Score fantôme 22%

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• Ouverte depuis 50 jours.
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WBS

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1998

💼 Conseil

⚡ Énergie

Consulting • Energy

WBS est une entreprise baiana, fondée en juillet 1998, par quatre anciens employés de Promon Engenharia - l'ingénieur mécanique Alberto Carvalho, le chimiste industriel Rivaldo Bôto, l'ingénieur civil Rubens Frahia Bustani et l'administrateur d'entreprises André Luiz Perrone de Oliveira.\n\nInitialement axée principalement sur les entreprises du secteur chimique et pétrochimique basées dans le Pôle Pétrochimique de Camaçari, en Bahia, elle possède aujourd'hui un portefeuille de clients comprenant des grands noms tels que Petrobras, Transpetro, Samarco (MG), Braskem, Copesul, CNO, Petroquímica Paulínia (SP), et Petroquímica União - PQU (SP), entre autres.\n\nElle dispose actuellement de filiales dans les municipalités baianas de Camaçari, São Francisco do Conde et Candeias, ainsi qu'à São Paulo et des bases opérationnelles à Pernambuco, Rio de Janeiro, Paraná, Santa Catarina et Rio Grande do Sul.

Description

• Take functional ownership of the Microsoft Dynamics 365 platform • Shape the strategic development, functional design, and implementation support of the CRM ecosystem • Provide functional guidance to the requirements team • Own the overall functional design of the CRM system • Ensure consistent integration of Dynamics 365 Sales, Customer Insights, and customized system areas • Analyze and prioritize requirements from business departments and translate them into solutions, user stories, and optimized end-to-end processes • Define functional requirements for the data model and business processes • Work closely with the Tech Lead and relevant stakeholders • Make functional decisions in cases of conflicting priorities, establish quality standards, and provide functional approval for requirements and concepts • Provide functional leadership to the requirements team • Further develop competencies, methods, and standards, and expand D365 expertise • Monitor new features, releases, and developments in the Microsoft ecosystem and derive initiatives for the CRM platform

🎯 Exigences

• At least 6 years of professional experience as a CRM Consultant, Solution Consultant, Lead Business Analyst, or in a comparable role within the Microsoft Dynamics 365 Customer Engagement environment • Experience in consulting or implementation projects is preferred • Solid expertise in Microsoft Dynamics 365 Sales • Experience with Dynamics 365 Customer Insights is preferred • In-depth understanding of the standard functionality of the Dynamics 365 platform • Experience analyzing, modeling, and optimizing business processes • Experience formulating precise requirements, user stories, and acceptance criteria • Very good understanding of the Microsoft Power Platform, Dataverse, and integration architectures • Experience functionally evaluating configurations, customizations, and bespoke developments • Experience facilitating workshops and collaborating with business departments, stakeholders, and key users • Proven experience in the professional development of colleagues and in establishing methods, standards, and competencies for requirements management • Very good German language skills, at least C1 level • Very good English language skills, at least B2 level • Confident use of AI-assisted ways of working • Good understanding of D365 licensing models and their impact on functionality and costs • Knowledge of Microsoft Dynamics 365 Business Central and the interaction between CRM and ERP processes is an advantage • Experience with migration projects or replacing and consolidating established system landscapes is an advantage • Experience functionally managing and collaborating with external implementation partners is an advantage • Practical experience with agile methodologies and Azure DevOps, particularly backlogs, user stories, and boards, is an advantage • Microsoft certifications in the Dynamics or Power Platform environment, such as MB-210, PL-200, or PL-600, are an advantage • Experience with Power BI and, ideally, industry knowledge in the education, NGO, or public-benefit sector

🏖️ Avantages

• 30 days of vacation • Home office options • Sabbatical • Up to 180 days of working abroad • Vacation and workation opportunities at our seminar houses in Berlin and Pommritz • Corporate benefits discounts • Company fun runs • Sports and relaxation programs with Voiio • JobRad bicycle leasing • Corporate fitness with EGYM Wellpass • Yoga retreats • Dietary supplements • Ergonomic workplace equipment • Coaching and consulting services • Various training opportunities • Three professional development days • Individual professional and personal development • LinkedIn Learning • Team development programs • Leadership Management Program • Microsoft 365 with Copilot • Excellent compatibility of career and family life • Paid days off to care for sick children • Family vacations at our seminar houses • Paid special leave to care for relatives • Digital childcare and tutoring with Voiio • Annual celebrations • Mindful meeting culture • Onboarding seminars and onboarding buddies • Open culture of learning from mistakes and giving feedback • Autonomous working • Meaningful work with social impact • Public-benefit focus with an emphasis on sustainability • Herzensprojekte donation campaign by WBS GRUPPE

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