Strategic Partnership Advisor

🕒 il y a 2 mois

🌲 North Carolina – Distant

infoinfo

💵 $71 500 - $100 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🗣️🇺🇸🇬🇧 Anglais requis

D'où vient cette offre

Publiée sur la page carrières de WCG, pas via un site d'emploi

Repérée par Remote Rocketship il y a 2 mois

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WCG

1001 - 5000 employés

🏥 Santé

💊 Pharmaceutique

☁️ SaaS

💰 Private Equity Round - WCG en 2019-11

Healthcare • Pharmaceuticals • SaaS

WCG est une entreprise mondiale de services de recherche clinique et de technologies qui soutient les promoteurs, les CRO, les sites de recherche et les institutions à travers le cycle de vie des essais cliniques. Fondée en tant que leader dans l'évaluation éthique indépendante, WCG fournit des examens IRB et IBC, des comités de surveillance des données, des services de facilitation de sites et de démarrage d'études, de recrutement et de fidélisation des participants, ainsi que des données et insights (y compris l'étalonnage, le conseil statistique et la prévision d'essais alimentée par l'IA). L'entreprise propose également une suite de plateformes technologiques (par exemple, ClinSphere®, eReview Manager, Total Enrollment, Total Feasibility) et de grands ensembles de données de protocoles et de performances pour aider à concevoir, planifier et mener des essais de manière plus efficace et conforme. WCG se positionne comme un partenaire des organisations biopharmaceutiques et de recherche médicale pour accélérer l'activation des essais, améliorer l'inscription et assurer la conformité réglementaire et éthique.

Description

• Build partnerships with key clients and align organizational capabilities with client goals to drive strategic value • Work with Client Success Managers on long-term partnership success, innovation, account strategies, and success plans • Manage internal communications, prepare reports, and facilitate cross-functional collaboration to support client satisfaction, retention, and growth • Participate in strategic planning and provide insights based on industry trends, regulatory changes, and client feedback • Coordinate with Client Support Services, Quality, and Operations to resolve escalated client issues • Prepare for, conduct, or attend study kick-off calls and regular client meetings • Anticipate, assess, and resolve service issues to ensure client satisfaction • Research and provide client feedback on billing/budgeting, communications, and operational processes • Track study and site submissions and obtain information from internal departments • Project-manage the identification, documentation, and implementation of internal process rules (PACS) • Keep institutional clients informed about unanticipated problems or non-compliance before and after Board action • Assist with or conduct client training on submission processes and electronic portal usage • Collaborate with Business Development and Client Success Managers on operations process-flow instruction and outcome documentation • Assist with internal and external reports, audits, and accreditation data • Audit study information to maintain current client contact details and trigger required notifications • Participate in IRB Integration demonstrations, IRBNet support training, CAPAs, continuous improvement, and special projects

🎯 Exigences

• 3-5 years of experience in sales support, strategic consulting, client strategy, or partnership development, ideally in healthcare or clinical research • Bachelor’s degree or equivalent experience required • Strong analytical and problem-solving skills with a consultative approach • Excellent presentation and facilitation skills with experience engaging senior stakeholders • Ability to synthesize complex information and drive strategic alignment • Advanced knowledge of Microsoft Word, Excel, Outlook, databases, and Adobe • Professional oral and written communication skills • Ability to manage high volumes, rigid deadlines, and frequent changes • Ability to set priorities and manage time effectively • Strong analytical skills and high attention to accuracy in a highly regulated industry • Ability to maintain confidentiality • Knowledge of FDA Code of Federal Regulations and ICH Guidelines • Knowledge of FDA regulations related to research preferred • Advanced knowledge of WCG IRB Operations workflow and submission process preferred • Current CIP or other clinical research-related certification preferred • Travel requirement of 5%-10% • Attendance and punctuality are essential

🏖️ Avantages

• Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts • Employee Assistance Programs and additional work/life resources • Referral Bonuses and Tuition Reimbursement • Flexible PTO • Volunteer Time Off to benefit the community • Opportunities for career development with on-the-job training, certification assistance and continuing education reimbursement

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