Customer Experience Agent

🕒 il y a 10 mois

🌵 Arizona – Distant

🌵 Arizona – Remote

💵 €24 - €28 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💝 Support Client

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

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Whatnot

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2021

🏪 Place de marché

🛍️ eCommerce

💰 €260 000 000 Series D en 2022-07

Marketplace • eCommerce

Whatnot est une place de marché de shopping en direct qui permet aux utilisateurs d'acheter, de vendre et de se connecter autour d'une grande variété de produits grâce à des enchères captivantes et des ventes flash. La plateforme propose une sélection diversifiée de catégories, notamment la mode, les objets de collection, les baskets, et plus encore. Whatnot facilite les interactions en temps réel entre acheteurs et vendeurs, enrichissant l'expérience d'achat en ligne avec des cadeaux lors de spectacles en direct et la création de communauté.

Description

• The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. • Interact with buyers and sellers with a customer first attitude ensuring a positive experience. • Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner. • Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users. • Work with other departments to troubleshoot, research and resolve open questions. • Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

🎯 Exigences

• Weekend availability required. • 2+ years of Support experience handling email and/or chat services. • Understanding of Ecommerce and Marketplace operations. • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom. • Obsession with customers / being customer first / serving customers. • Proactive problem-solver and process-improver. • Knowledge of Collectibles is a plus. • Bachelor's degree or college experience preferred. • Previous start-up experience is a plus.

🏖️ Avantages

• Health Insurance options including Medical, Dental, Vision • Work From Home Support • Home office setup allowance • Monthly allowance for cell phone and internet • Care Benefits • Monthly allowance for wellness • Annual allowance towards Childcare • Lifetime benefit for family planning, such as adoption or fertility expenses • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally • Monthly allowance to dogfood the app • Parental Leave • 16 weeks of paid parental leave + one month gradual return to work