Manager, Technical Success

🕒 il y a 22 jours

🐊 Florida, New York, +2 états de plus – Distant

🐊 Florida – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Zensai

Site WebLinkedInTous les Emplois

201 - 500 employés

📚 Éducation

☁️ SaaS

👥 RH Tech

💰 Series A en 2023-04

Education • SaaS • HR Tech

Zensai est une entreprise technologique qui fournit une plate-forme complète de réussite humaine, conçue pour s'intégrer parfaitement à Microsoft 365. Leur plate-forme combine la gestion de l'apprentissage, l'engagement des employés, et la gestion de la performance en une seule solution, permettant aux organisations d'améliorer le développement et l'engagement de la main-d'œuvre. La solution de Zensai permet aux départements RH de simplifier les processus, de promouvoir une culture d'apprentissage, et de conduire au succès organisationnel grâce à une formation efficace et au suivi de la performance des employés.

Description

• Lead, coach, and develop a team of Technical Success Architects. • Establish best practices, playbooks, and operational processes. • Drive accountability for customer outcomes, delivery quality, and technical excellence. • Support hiring, onboarding, performance management, and professional development. • Partner with Sales on strategic opportunities as a senior Solution Engineer for complex and enterprise prospects. • Lead technical discovery sessions, solution workshops, demonstrations, and executive presentations. • Translate customer requirements into scalable solution designs aligned with business objectives. • Support commercial discussions by articulating business value, implementation approaches, and expected outcomes. • Contribute to expansion and growth opportunities through technical advisory relationships. • Oversee technical onboarding, implementation, adoption, and optimization services. • Act as a senior technical advisor for strategic customers, high-risk accounts, and executive escalations. • Partner with Customer Success Managers to drive adoption, value realization, retention, and renewals. • Support complex technical and commercial discussions throughout the customer lifecycle. • Ensure customers achieve measurable value from their investment in Zensai. • Develop and manage implementation and delivery partner relationships. • Ensure partner-delivered services meet quality, delivery, and customer satisfaction standards. • Drive scalable delivery models through partner utilization. • Act as an escalation point for complex technical and delivery challenges. • Balance customer outcomes with commercial objectives and delivery efficiency. • Provide technical guidance on renewal, expansion, and growth opportunities. • Monitor team performance, capacity, utilization, and customer outcomes. • Identify opportunities to improve efficiency, scalability, and customer experience.

🎯 Exigences

• Proven experience leading customer-facing technical teams within a SaaS environment. • Strong background in Solution Engineering, Sales Engineering, Technical Consulting, or Solution Architecture. • Experience supporting enterprise sales cycles and leading customer-facing technical discussions. • Experience managing post-sales technical delivery, professional services, onboarding, or implementation teams. • Experience managing external delivery and implementation partners. • Strong commercial awareness with the ability to balance customer needs, business objectives, and delivery efficiency. • Excellent communication and stakeholder management skills, with the ability to engage both technical and executive audiences.