Resource Planning Manager

Job not on LinkedIn

🔥 9 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Capita

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 Seed Round on 2018-01

Consulting • Healthcare • Insurance

Capita is a business focused on providing essential internet services related to the management of cookies on websites. Although the text is primarily informational about cookies and their legal implications within the EU, Capita likely deals with compliance and privacy policies to help businesses adhere to regulations, ensuring effective data management and user experience online.

📋 Description

• Lead workforce planning activity to ensure operational teams are appropriately resourced to meet demand • Develop and maintain forecasting, capacity planning and scheduling models • Ensure contractual service levels and performance targets are achieved through effective workforce management • Analyse performance trends, demand forecasts and operational data to identify risks and opportunities • Partner with operational leaders to support service delivery, growth and mobilisation activity • Provide planning insight and recommendations to support business decision-making • Manage and develop workforce planning professionals, including planners and analysts • Collaborate with Recruitment teams to support workforce growth and resource requirements • Drive continuous improvement across workforce management processes, systems and reporting • Support operational readiness for periods of increased demand and large-scale recruitment activity

🎯 Requirements

• Previous experience within Workforce Planning, Resource Planning or Workforce Management • Strong understanding of forecasting, capacity planning, scheduling and operational performance management • Experience working within a contact centre or customer service environment • Excellent analytical skills with the ability to interpret data and provide clear recommendations • Experience influencing stakeholders and working closely with operational leadership teams • Strong problem-solving and decision-making skills • Ability to manage competing priorities within a fast-paced operational environment • Experience using workforce management systems and planning tools • Experience using Alvaria (Aspect) workforce management systems (highly desirable) • Previous experience managing workforce planning or analyst teams (highly desirable) • Experience supporting large-scale customer operations with fluctuating demand patterns (highly desirable) • Experience within public sector, regulated or outsourced service environments (highly desirable)

🏖️ Benefits

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave • Paid day out of the office for volunteering with charity partners or a cause of your choice • Auto-enrolment to the company pension • Life assurance • Cycle2work scheme • 15 weeks’ fully paid maternity, adoption and shared parental leave • Two weeks’ paternity pay • Voluntary lifestyle benefits, including retail and socialising discounts, health and wellbeing, travel and technology benefits • Access to Employee Network Groups • Career development opportunities and support to learn new skills