Service Support Administrator

🔥 21 hours ago

🇬🇧 United Kingdom – Remote

💵 £25.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 0%

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Capita

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 Seed Round on 2018-01

Consulting • Healthcare • Insurance

Capita is a business focused on providing essential internet services related to the management of cookies on websites. Although the text is primarily informational about cookies and their legal implications within the EU, Capita likely deals with compliance and privacy policies to help businesses adhere to regulations, ensuring effective data management and user experience online.

📋 Description

• Complete administrative tasks in line with service levels and business priorities • Maintain accurate records across business systems and databases • Process documentation, correspondence and requests • Support shared mailboxes and action or escalate queries • Produce routine reports, trackers and management information • Store and manage documentation in accordance with GDPR and information governance requirements • Support meeting administration, including scheduling meetings, preparing documents and recording actions • Liaise with internal stakeholders to obtain information and resolve administrative queries • Support governance and audit activities through accurate record preparation and maintenance • Assist with onboarding, offboarding, people administration and operational support • Identify opportunities to improve administrative processes and support continuous improvement • Work collaboratively across departments to meet contractual, business and compliance requirements • Undertake other reasonable duties as required by the business

🎯 Requirements

• Previous experience in an administrative, business support or customer service role • Strong organisational and time management skills • Excellent attention to detail and accuracy • Experience managing multiple priorities and working to deadlines • Good written and verbal communication skills • Proficient in Microsoft Office applications, including Outlook, Word, Excel and Teams • Ability to work independently and as part of a team • Experience handling confidential and sensitive information appropriately • Experience working within a regulated, contractual or operational environment (desirable) • Knowledge of DWP, DfC or healthcare-related processes (desirable) • Experience producing reports and maintaining spreadsheets (desirable) • Experience of SharePoint and workflow management systems (desirable) • Compliance with Capita, DWP and DfC policies, procedures and mandatory training requirements

🏖️ Benefits

• 25 days’ holiday (rising to 27) with the opportunity to buy extra leave • A paid day out of the office for volunteering with charity partners or a cause of your choice • Auto-enrolment to the company pension • Life assurance • Cycle2work scheme • 15 weeks’ fully paid maternity, adoption and shared parental leave • Two weeks’ paternity pay • Voluntary lifestyle benefits, including retail, socialising, health and wellbeing, travel and technology discounts • Employee Network Groups • Career development opportunities, learning and skills development • Inclusive, barrier-free recruitment process and workplace adjustments