Technical Support Specialist

🔥 3 hours ago

🌐 United Kingdom, Ireland – Remote

🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

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Absorb Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

💼 Consulting

📣 Marketing

🏥 Healthcare

💰 $59M Private Equity Round - Absorb LMS on 2017-09

Consulting • Marketing • Healthcare

Absorb Software is an AI-powered learning management system (LMS) provider that delivers a cloud-based platform for enterprise training, onboarding, compliance, upskilling, customer education, and partner enablement. Its SaaS platform includes course authoring, a large content library, reporting and analytics, integrations with HCM/CRM systems, e-commerce for selling courses, and AI agents to personalize learning and streamline administration. Absorb targets HR, L&D, compliance, customer success, and partner teams at organizations of all sizes, emphasizing scalability, security, and measurable ROI.

📋 Description

• Resolve issues through phone, chat, and email communication channels in a fast-paced environment • Provide high-quality technical and best-in-class support for Absorb platform clients • Engage clients and provide clear internal and client-facing communications • Conduct investigations and aid in quick issue resolution • Troubleshoot and perform in-depth investigations to determine root causes of client or feature issues • Determine next steps and deliver solutions based on client needs and concerns • Manage customer expectations regarding estimated response times for issue resolution • Research and document customer technical issues extensively • Act as the advocate and voice for the client while also representing the company clearly and professionally • Support clients worldwide using phone, chats, desktop sharing, and a support ticket tracking system • Help clients achieve success using the Absorb platform

🎯 Requirements

• 1+ years’ experience in a technical support position, ideally in a SaaS environment, or in client-facing roles such as customer service, food and beverage, or airlines • Basic understanding of core web components • Exceptional attention to detail • Proven time-management capabilities • Excellent written and verbal communication and active listening skills • Ability to grasp technical concepts and explain them in simple terms • Previous LMS/E-Learning experience preferred • Technical documentation experience preferred • Zendesk, MSSQL, Jira, and Confluence experience preferred • Previous experience working with remote teams preferred • Fluency in other languages is a bonus but not required • Must provide proof of legal eligibility to work in the country applied to without sponsorship • Successful candidates are subject to pre-employment background screening, including a criminal record check

🏖️ Benefits

• Fully remote-first work with flexible work arrangements • Comprehensive Health and Wellness Benefits • Retirement savings programs • Eligibility for two different bonus plans • Generous time off • Comprehensive medical and dental benefits based on your country of location • New Hire Equipment Allowance • Monthly Flex Allowance • Endless opportunity for career growth and internal mobility • Employee driven DE&I programs