Head of Recoveries

Job not on LinkedIn

🔥 18 hours ago

🇬🇧 United Kingdom – Remote

💵 £50k - £60k / year

⏰ Full Time

🔴 Lead

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Activate Group Limited

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🚘 Automotive

🏭 Manufacturing

🛡️ Insurance

Automotive • Manufacturing • Insurance

Activate Group Limited is a technology-driven accident management service provider that partners with major insurers and fleet operators in the UK. The company focuses on delivering efficient, cost-effective claims and repair journeys, handling everything from first notification of loss (FNOL) to repair management and vehicle recovery. With a commitment to optimizing claims processes through technology and an extensive repair network, Activate Group aims to reduce downtime and manage costs for its clients across personal and commercial lines.

📋 Description

• Own the operational performance of the Recoveries function and convert commercial strategy and targets into a clear delivery plan and operating model • Run the uninsured loss recovery (ULR) service, driving efficiency, productivity, quality, recovery opportunities and cash acceleration • Maximise recovery opportunities and success rates and ensure recoverable claims are identified, pursued and settled promptly • Drive continuous improvement, streamline processes, remove waste and support automation through software development and technological capabilities • Set and monitor quality standards and embed a right-first-time culture • Reduce the recoveries ledger and aged backlog and accelerate days-to-payment and cash • Liaise and negotiate with insurers and claims handling firms, personally leading complex, high-value or escalated matters • Provide operational MI, insight and recommendations to the Third Party Claims Director • Set, monitor and report operational KPIs including recovery success, leakage, productivity, days-to-payment, quality and billing conversion • Lead, coach, develop and performance-manage Recoveries Managers and their teams • Attend customer performance review meetings and build strong operational relationships • Collaborate with Finance, Contact Centre, Third Party Intervention, People and Implementation functions • Lead resource and capacity planning and develop multiskilled team members • Ensure regulatory, contractual and compliance requirements are met • Lead recruitment, induction, engagement and development for the function • Manage performance, behavioural and attendance matters with the People Team • Contribute to cross-departmental projects based on business needs

🎯 Requirements

• Proven experience of leading the operational delivery of a recoveries, subrogation, credit control or claims function, ideally within motor claims, insurance or a legal/recoveries environment • A track record of driving operational performance, efficiency and quality improvement to deliver measurable results • Experience of leading, developing and coaching high performing teams, including managing team leaders or managers • Strong negotiation and influencing skills, with experience dealing with insurers, solicitors and customer stakeholders • Able to interrogate data and MI to identify opportunities, solve problems and drive continuous improvement • Excellent verbal and written communication skills • Confident working in a fast-paced, ever-changing environment and comfortable leading change • Strong advocate of the Group values • Ability to meet regulatory, contractual and compliance requirements • Relevant and up-to-date regulatory and compliance knowledge

🏖️ Benefits

• 33 days holiday, including bank holidays • Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups • Enhanced maternity, paternity, adoption and shared parental pay • Life assurance at three times your basic salary • Free breakfasts and fresh fruit • A birthday surprise for everyone • Regular feedback and career planning • Team events and company-wide celebrations • Supportive culture and tools to do your best work