Regional Performance Manager

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Activate Group Limited

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🤝 B2B

🚗 Transport

B2B • Insurance • Transport

Activate Group Limited is a technology-driven accident management service provider that partners with major insurers and fleet operators in the UK. The company focuses on delivering efficient, cost-effective claims and repair journeys, handling everything from first notification of loss (FNOL) to repair management and vehicle recovery. With a commitment to optimizing claims processes through technology and an extensive repair network, Activate Group aims to reduce downtime and manage costs for its clients across personal and commercial lines.

📋 Description

• Support and implement the client’s strategic programme objectives within the region • Ensure all Programme KPIs are achieved across allocated Bodyshops and Dealers • Identify opportunities to improve business performance, increase repair volume, and enhance profitability; coach Bodyshops on creating and delivering effective Business Improvement Plans • Ensure Bodyshops report accurately from their BMS and monitor data quality and completeness • Interpret key performance data (e.g., K2K, average repair cost, parts usage) and support Bodyshops in estimate optimisation • Produce monthly regional reports and use insights to plan and deliver targeted improvement activity • Conduct regular Performance Review meetings with Dealers and Bodyshops • Carry out vehicle inspections and standards audits, reviewing results with Bodyshops to drive continuous improvement • Manage audit performance to ensure Audit First-Time Pass Rate (FTPR) targets are met • Complete visit reports and action plans within the Bodyshop portal in a timely and accurate manner • Proactively promote the manufacturer's programmes, including Preferred Supplier, Accident Management, Total Loss Avoidance, and Insurance Products • Review customer satisfaction results and ensure all negative feedback is addressed with appropriate rectification actions • Support Bodyshops in maintaining ADAS calibration capability and compliance as vehicle repair technology evolves • Monitor Bodyshop compliance with approved paint and refinish standards, including correct product usage and environmental (VOC) regulations

🎯 Requirements

• Extensive knowledge of the automotive and collision repair sectors • Strong automotive commercial awareness; Aftersales and Dealer experience advantageous • High analytical capability with the ability to interpret data, identify trends, and generate actionable insights • Excellent interpersonal, communication, and presentation skills, supported by strong numeracy and literacy • Highly self‑motivated, organised, flexible, and able to use initiative • Proven ability to meet agreed targets within strict deadlines • Strong written, verbal, and listening skills • Excellent IT proficiency, including advanced skills in MS Excel, Word, and PowerPoint • Strong understanding and practical knowledge of Bodyshop Management Systems • Working knowledge of paint and refinish processes, manufacturer approval standards, and ADAS calibration requirements • Resourceful and proactive approach to problem‑solving • Excellent time‑management and organisational discipline • Strong team player with the ability to collaborate effectively with both technical and non‑technical audiences • Competent negotiator with the ability to influence at all levels • Full UK Driving Licence • Recognised body and paint industry qualification (e.g., IMI or ATA accreditation) desirable

🏖️ Benefits

• 33 days holiday, including bank holidays • Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups • Enhanced maternity, paternity, adoption and shared parental pay • Life assurance at three times your basic salary • Free breakfasts and fresh fruit • A birthday surprise for everyone