Operations Specialist I – III

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 €36k - €65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Airspace

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🏭 Manufacturing

🍽️ Food & Beverage

Healthcare • Manufacturing • Food & Beverage

Airspace is a logistics platform company specializing in time-critical shipping solutions. Leveraging AI-powered routing and dispatching technology, Airspace offers an integrated service for real-time shipment tracking and delay resolution, ensuring precision, speed, and efficiency. With services ranging from next flight out and on-demand ground to charter deliveries, Airspace caters to diverse shipping needs, including specialty services for industries such as aerospace, healthcare, and life sciences. The platform is acclaimed for its transparency, unrivaled delivery speed, and operational control, helping companies save time and improve supply chain effectiveness.

📋 Description

• Set up new orders containing time-sensitive commodities according to standard work practices and client-specific SOPs • Move rapidly between critical tasks and work orders in the appropriate platform view • Verify drivers have picked up or recovered the correct pieces • Confirm flight departures using AWB tracking • Follow process and communication standards across team outlets • Keep current with system-feature announcements, training, and process changes • Provide timely customer delay updates using preferred communication methods • Anticipate weather, traffic, and other issues and offer alternative solutions to meet delivery times • Update, manage, and change airway bills • Source driver coverage for order segments • Apply training and knowledge to resolve common and uncommon operational issues • Follow escalation procedures and senior-team guidance • Acknowledge and act on inbound email, phone, and text requests • Meet minimum phone availability and acceptance metrics • Use phone statuses properly • Place orders for customers unable to use the online portal • Identify and resolve issues from phone calls, texts, and email • Maintain customer service and team contribution metrics through Slack, Zendesk, phone calls, texts, and internal meetings • Maintain accurate order updates and follow Standard Work procedures

🎯 Requirements

• Adhere to standard work practices and client-specific SOP instructions • Ability to rapidly move between critical tasks and manage orders in the appropriate platform view • Extreme attention to detail when verifying shipments and order information • Ability to confirm flight departures using AWB tracking • Stay current on system features, announcements, training, and process changes • Ability to update, manage, and change airway bills using training and experience • Ability to source driver coverage for order segments • Ability to apply training and knowledge to solve common and uncommon issues • Follow escalation procedures and guidance from senior team members • Timely handling of email, phone, and text requests • Meet minimum phone availability and acceptance metrics • Proper use of phone statuses • Ability to place orders through the online portal on behalf of customers • Ability to identify and resolve issues through inbound calls, texts, and email • Meet entry-level minimum performance metrics, with expectations increasing upon advancement • Proficiency with Slack and Zendesk • Maintain accuracy according to Standard Work procedures

🏖️ Benefits

• Equal Employment Opportunity and Affirmative Action employer • No discrimination based on protected characteristics • Recruiting safety assurance: Airspace only contacts candidates through verified company email, Greenhouse notifications, or verified LinkedIn profiles • No recruitment fees or requests for sensitive personal/financial information